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SeniorFull-timeRustAI
Salary Range
$26,520 - $35,880 /year
This salary is estimated based on similar roles. The actual salary may vary.
Use Case Discovery & Validation
• Identify and prioritize agent use cases with high ROI: operational automation, coordination agents, internal task delegation, etc.
• Work with users and stakeholders to understand their workflows, challenges, and trust boundaries.
• Prototype and iterate agent behaviors in production-like environments to validate fit and reliability.
• Experience with Support Tech Stacks: Deep familiarity with CRM and Help Desk platforms like Zendesk, Salesforce Service Cloud, or Jira Service Management.Product Design and execution
• Define the agent experience  -from delegation to monitoring to escalation  for real-world scenarios.
• Translate use cases into clear product specs: user flows, system interactions, prompts, safety requirements, and interfaces.
• Own the roadmap and ship iteratively: starting small, learning fast, scaling wisely.
• Proven track record of building or optimizing Help Centers, Knowledge Bases, or AI Chatbots that successfully diverted support ticketsCross-Functional Collaboration
• Collaborate with engineering to align product needs with agent platform capabilities (planning, memory, tool orchestration, retries, etc.).
• Partner with AI research to bring experimental features into real-world settings.
Ensure the platform supports the complexity of applied, multi-step, tool-using agents.
 
Strategy & Metrics
• Define success metrics around outcomes - time saved, accuracy improved, failures recovered - not just clicks or sessions.
• Build product foundations that allow for vertical reuse, system generalization, and long-term scalability.
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About IFS1
IFS1 is a forward-thinking technology company specializing in innovative IT solutions and services. Operating at the intersection of software development, cloud computing, and digital transformation, IFS1 provides businesses with the tools and expertise needed to navigate the complexities of modern technology. While the name suggests a foundational or initial focus, the company has established itself as a reliable partner for organizations seeking scalable and efficient technological integrations. Founded with a commitment to excellence, IFS1 has built a reputation for delivering tailored solutions that align with the evolving needs of its clients. The company offers a comprehensive suite of products and services, including custom software development, cloud infrastructure management, and cybersecurity solutions. Key features of IFS1’s offerings include seamless integration capabilities, robust performance optimization, and a strong emphasis on data security and compliance. Their target audience primarily consists of mid-to-large enterprises across various industries, such as finance, healthcare, and manufacturing, which require sophisticated IT solutions to enhance operational efficiency and drive digital innovation. IFS1’s approach is characterized by a deep understanding of client-specific challenges and a dedication to delivering measurable results. Notable achievements for IFS1 include successful implementations for Fortune 500 companies and the development of proprietary technologies that set industry benchmarks. The company’s market position is strengthened by its customer-centric philosophy and a team of highly skilled professionals who combine technical expertise with strategic advisory. IFS1’s unique value proposition lies in its ability to bridge the gap between cutting-edge technology and practical business applications, ensuring that clients not only adopt new solutions but also achieve tangible growth and competitive advantage.
