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SeniorFull-timeRust
Salary Range
$26,520 - $35,880 /year
This salary is estimated based on similar roles. The actual salary may vary.
As our ServiceNow Platform Engineer, you be part of our Solution Centre of Excellence team where we strongly believe that working hard and having fun are two compatible elements.  
We are looking for a proactive and experienced ServiceNow Platform Engineer to join our team and play a key role in supporting our ServiceNow instance.  You will act as a trusted advisor to stakeholders, bringing support expertise to the team.  
Key Responsibilities:
Troubleshooting and issue resolution  
Responsible for diagnosing and fixing issues identified with our ServiceNow instance to minimise disruptions and keep systems fully operational.  
Effective case management 
Escalate unresolved or complex incidents to L3 support when the issue requires code or configuration changes.    
System maintenance  
Perform routine maintenance tasks to prevent issues before they arise.
Documentation and reporting  
Documentation is vital — keeping detailed records of technical issues, solutions provided and system updates helps technical support specialists maintain consistent support and communication with other technical teams.  
Development & Configuration 
Provide support to the development to help to implement configuration and minor development changes
User support and training  
Assisting users with understanding and using technology effectively is a major focus, including providing training on new systems and software.  
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About IFS1
IFS1 is a forward-thinking technology company specializing in innovative IT solutions and services. Operating at the intersection of software development, cloud computing, and digital transformation, IFS1 provides businesses with the tools and expertise needed to navigate the complexities of modern technology. While the name suggests a foundational or initial focus, the company has established itself as a reliable partner for organizations seeking scalable and efficient technological integrations. Founded with a commitment to excellence, IFS1 has built a reputation for delivering tailored solutions that align with the evolving needs of its clients. The company offers a comprehensive suite of products and services, including custom software development, cloud infrastructure management, and cybersecurity solutions. Key features of IFS1’s offerings include seamless integration capabilities, robust performance optimization, and a strong emphasis on data security and compliance. Their target audience primarily consists of mid-to-large enterprises across various industries, such as finance, healthcare, and manufacturing, which require sophisticated IT solutions to enhance operational efficiency and drive digital innovation. IFS1’s approach is characterized by a deep understanding of client-specific challenges and a dedication to delivering measurable results. Notable achievements for IFS1 include successful implementations for Fortune 500 companies and the development of proprietary technologies that set industry benchmarks. The company’s market position is strengthened by its customer-centric philosophy and a team of highly skilled professionals who combine technical expertise with strategic advisory. IFS1’s unique value proposition lies in its ability to bridge the gap between cutting-edge technology and practical business applications, ensuring that clients not only adopt new solutions but also achieve tangible growth and competitive advantage.
