Helpdesk Technician II at Imafinancialgroup

What You'll Do: Provide responsive IT help desk support by resolving user issues through phone, email, and chat while ensuring tickets are handled within service level expectations. Troubleshoot hardware, software, operating system, and Microsoft 365 issues, escalate complex matters when needed, and follow through to resolution. Support and mentor newer technicians, improve help desk processes, and serve as a key escalation resource for Tier I team members. You Should Have: • Associate degree, preferred or:3-5 years’ equivalent work experience in computer technology-related fields required • CompTIA A+ Certification or demonstrated equivalent work experience or certification preferred • 3-5 years’ current Microsoft desktop operating system, mail client and applications experience preferred • 3-5 years’ experience working in service desk roles required • 3-5 years user account creation and administration experience required • Excellent oral, presentation, analytical and written communication skills required • Exceptional focus on customer service required • Some Remote work available • Professionalism • Interpersonal skills • Problem Solving • Communicating • Technology Compensation & Benefits Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following: Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities. *These benefits do not apply to internship roles. Why Join IMA? We’ve built a reputation for putting our associates first What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing. We work in teams. We sell in teams. We win and prosper as a team We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly. We are recognized nationally as a leader in our industry • 2020-2023 Business Insurance Magazine Best Places to Work in Insurance • 2023 Inc. Magazine’s Best Workplaces • 2023 Denver Business Journal’s Best Places to Work • 2022-2023 Connecticut Top Work Places • 2021-2023 Inc. 5000’s List of Fastest Growing Companies • 2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies • 2022-2023 Kansas City Business Journal’s Best Places to Work • 2021-2023 Charlotte Business Journal’s Best Places to Work • 2021-2023 Los Angeles Business Journal’s Best Places to Work • 2021-2023 The Salt Lake City Tribune Top Work Places • 2021-2022 Puget Sound Business Journal’s Washington’s Best Workplaces • 2021-2022 Wichita Business Journal’s Best Places to Work, #1 in extra-large category • 2021 Dallas Business Journal’s Best Places to Work • 2021 Alaska Journal of Commerce’s Best Workplaces in Alaska This Job Description is not a complete statement of all duties and responsibilities comprising this position. The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.