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Entry LevelFull-time
Salary Range
$16,575 - $22,425 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Specialist to cultivate an environment that promotes authentic employee and customer experiences. This role focuses on adding joy to customers' lives and connecting them to our brand through storytelling.
Key Responsibilities
- →Create a warm and welcoming environment in our stores
- →Add joy to our customers' lives
- →Leverage our product to tell stories
- →Engage and connect with our customers on the floor
- →Curate specific product collections for each customer you meet
- →Ensure Visual Standards are followed and maintained
- →Role model Indigo’s High Performance Characteristics
- →Seek information regarding new products, promotions and programs
- →Contribute to an environment where everyone knows their health and safety is a top priority
- →Take accountability to respond to customer feedback in a timely manner
- →Hold self and others accountable
- →Own self-development and provide continuous feedback to colleagues and Leadership Team
- →Share ideas with Leadership Team on how to improve the employee and customer experience
Requirements
- ✓Ability to create a warm and welcoming environment
- ✓Strong storytelling skills
- ✓Excellent customer engagement abilities
- ✓Knowledge of product collections and promotions
- ✓Commitment to maintaining visual standards
- ✓Understanding of health and safety protocols
- ✓Accountability and self-development mindset
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About IndigoBooksMusic
IndigoBooksMusic operates as a prominent retailer specializing in books, music, and related media products. Established as a cornerstone of Canadian culture, the company has built a reputation for curating diverse collections that cater to both avid readers and music enthusiasts. With a presence that spans physical stores and an online platform, IndigoBooksMusic has become a trusted destination for literary and musical exploration, reflecting its commitment to fostering a love for storytelling and sound. The company’s origins are rooted in the Canadian market, where it has grown to become an integral part of the local retail landscape. The company’s offerings include a vast selection of books across genres, from fiction and non-fiction to children’s literature, as well as a wide range of music formats, including vinyl records, CDs, and digital downloads. Key features of IndigoBooksMusic include its curated selections, knowledgeable staff, and a seamless integration of online and in-store experiences. The target audience is broad, encompassing students, professionals, collectors, and casual consumers who seek quality content and a vibrant shopping environment. Additionally, the company often hosts author events, book clubs, and musical performances, enhancing its role as a cultural hub. Notably, IndigoBooksMusic has achieved significant market recognition, including being one of Canada’s largest book and music retailers. Its unique value proposition lies in its ability to blend commerce with community, offering not just products but also a space for cultural engagement and discovery.
