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Entry LevelFull-time
Salary Range
$16,575 - $22,425 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Customer Operations Manager plays a crucial role in enhancing customer experience and driving omni sales results for Indigo. This position leads a team to master Indigo’s service model and effectively promote products, promotions, and programs to customers.
Key Responsibilities
- →Manage and motivate the team to provide excellent customer service and intuitive recommendations regarding Indigo’s products, promotions, and programs
- →Ensure strategic priorities, sales goals, and profitability targets are met by assessing sales performance and creating action plans to address gaps
- →Act as an advocate for the customer by placing them at the forefront of all decision-making processes
- →Lead omni-sales programs and ensure technology is leveraged effectively on the sales floor to drive efficiency
- →Lead execution of national events and store-level initiated author and kids events
- →Manage store-level customer initiatives including social media channels, local assortment, and Indigo Love of Reading drives
- →Lead inventory management processes and returns
- →Open and close the store and manage the sales floor
- →Ensure health and safety of employees and customers is a top priority
Requirements
- ✓Build strong teams by attracting and developing the best talent
- ✓Bring out the best in others, empower and constructively stretch talent
- ✓Give authentic feedback on performance and potential
- ✓Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
- ✓Share technical knowledge with others and actively seek to learn from those more knowledgeable
- ✓Model Indigo’s beliefs and convey a positive image in everything you do
- ✓Celebrate diversity of thought and have an open mindset
- ✓Take an active role in fostering a culture of continual learning
- ✓summaryBullets: ["Manage and motivate team for excellent customer service", "Ensure sales goals and profitability targets are met", "Lead omni-sales programs and leverage technology", "Execute national and store-level events", "Manage store-level customer initiatives", "Lead inventory management processes", "Ensure health and safety compliance"]
- ✓requirementBullets: ["Build strong teams by attracting and developing talent", "Empower and stretch talent constructively", "Provide authentic feedback on performance", "Ensure clear performance objectives for team members", "Share technical knowledge and seek continuous learning", "Model Indigo’s beliefs and maintain positive image", "Foster a culture of continual learning and diversity"]
- ✓benefitBullets: []
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