Application Production Support Engineer (Senior / Expert) at Inetum2

We are looking for a skilled and detail-oriented Application Production Support Engineer to join our IT Production team. This role is responsible for ensuring the stability, availability, and performance of critical business applications in a production environment. The position requires close collaboration with Development, Infrastructure, and external service providers to resolve incidents efficiently and deliver long-term, high-quality IT solutions. Key Responsibilities: Application Stability & Availability • Monitor and maintain applications in scope, ensuring high availability and optimal performance. • Actively participate in incident management, including P1/P2 incident resolution, situation rooms, and root cause analysis (RCA). • Identify incident trends and contribute to permanent solutions. • Ensure compliance with ITIL governance and SLA requirements within IT Production. • Execute change requests and application deployments following ITIL and DevOps processes. • Proactively identify and resolve technical issues to support smooth business operations. • Participate in on-call rotations, ensuring 24/7 support for critical applications.Technical Support & Collaboration • Act as a key point of contact for Development teams, troubleshooting issues and coordinating fixes. • Work closely with Agile/Scrum teams to design, deploy, and continuously improve systems. • Implement upgrades, patches, and new functionalities with minimal impact on end users.Platform Monitoring & Observability • Implement and optimize monitoring and observability tools in the production environment (e.g., Dynatrace). • Collaborate with Development teams and Centers of Expertise to define effective monitoring strategies. • Promote observability best practices to enable early detection and resolution of issues.Documentation & Knowledge Sharing • Create, maintain, and update technical documentation, including configurations, processes, and troubleshooting guides. • Share knowledge and best practices with global support teams to improve overall efficiency and service quality.Additional Responsibilities • Complete mandatory training required for IT Production and company compliance. • Support additional activities as needed to ensure the effective operation of the Center of Expertise.