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ExecutiveFull-time
Salary Range
$128,520 - $173,880 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are looking for an Application Support Engineer to ensure the stable and efficient operation of a portfolio of simulation tools. You will be responsible for delivering high‑quality application services while ensuring SLA commitments to end users.
Key responsibilities
• End‑to‑end ownership and operational follow‑up of simulation tools (e.g. Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, among others).
• Provide advanced functional support to users, including topics related to application, server and database interactions.
• Analyze, test and document the installation of complex software on end‑user environments.
• Manage and follow up software deployments (inventory, monitoring, CMDB updates).
• Coordinate upgrades and large‑scale rollouts of new software versions.
• Support and challenge end‑user requests in collaboration with the Service Desk.
• Handle level 2 and level 3 incidents using a ticketing tool (e.g. Helix).
• Manage critical incidents and escalations.
• Monitor application stability and license usage.
• Work with software vendors and internal teams to troubleshoot and resolve issues.
• Contribute to projects related to industrial constraints, security, compliance and application governance.
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About Inetum2
Inetum2 is a technology consulting and services company specializing in digital transformation and IT solutions. Operating within the IT services industry, the company focuses on leveraging cutting-edge technologies to help businesses adapt and thrive in a rapidly evolving digital landscape. While the name suggests a connection to the larger Inetum group, Inetum2 operates as a distinct entity, likely founded to address specific market needs or regional demands, though precise founding details are not explicitly stated. The company’s approach combines technical expertise with strategic advisory to deliver tailored solutions that align with client objectives. Inetum2 offers a range of products and services, including software development, system integration, cloud computing, and process optimization. Key features of their offerings include agile methodologies, scalable solutions, and a strong emphasis on cybersecurity and data privacy. Their target audience primarily consists of mid-to-large enterprises across sectors such as finance, healthcare, and manufacturing, which require robust IT infrastructure and innovative digital strategies to enhance operational efficiency and competitive advantage. The company’s solutions are designed to integrate seamlessly with existing systems while future-proofing clients’ technological investments. Notable achievements for Inetum2 may include successful client transformations and partnerships with industry leaders, though specific accolades are not detailed. The company’s market position is strengthened by its ability to provide end-to-end digital services, from initial consultation to ongoing support. Its unique value proposition lies in its blend of technical proficiency and business acumen, ensuring that solutions not only meet technical requirements but also drive tangible business outcomes. This dual focus positions Inetum2 as a trusted partner for organizations navigating complex digital challenges.
