ServiceNow Expert Developer at Inetum2

Scope As part of the development of its team, the Head of the Corporate IT Asset Management team based in Nanterre (France) is looking for a ServiceNow developer based in Lisbon This professional will be part of a Servicenow Shared Service Center team ensuring development activities for the 35+ company's entities worldwide.                                                                                                                                               Main Functions The company's Group deployed an IT Service Management platform based on ServiceNow, used worldwide by all Group entities, including the 35 countries (+2400 "fulfillers") to implement their IT production management process (Incidents, Changes, Problems, Requests). We also has a dedicated Servicenow platform, automating the provisioning of all IT resources during the employee onboarding at the headquarters in Nanterre. We are looking for a senior Service-NOW developer and integrator, with proven experiences of advanced implementations on the ServiceNow platform. The candidate activities include: • Contribution to the collation and the definition of functional requirements (workshops with end users, specifications documents) • Advanced integration & developments (enhancements, bug fixes, etc)  • Platform administration and support (maintenance, upgrades ; incident management with Service-Now & other internal teams) • Documentation writing (dev procedures, user guides ; admin guide , etc) • Support to the Platform advanced Country touchpoints • Organisation of training sessions