Support/Helpdesk at Inetum2

Inetum2

Lisbon, Lisbon, pt·8h ago

SeniorFull-time

Salary Range

$29,835 - $40,365 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

The End User Support Engineer is responsible for providing first-line IT support to employees, ensuring timely resolution of issues and maintaining a high level of customer satisfaction. This role involves handling tickets, troubleshooting problems, escalating when necessary, and creating self-help resources for end users.

Key Responsibilities

→Monitor and pick up tickets from the helpdesk queue.
→Resolve issues where possible or document troubleshooting steps and escalate to second-line support.
→Create and maintain self-support articles and FAQs to empower end users.
→Perform basic support tasks for ERP systems, including user assistance and minor configuration troubleshooting.
→Deliver professional support in English (written and spoken).

Requirements

✓Experience in IT support and ticket management.
✓Ability to create and maintain knowledge base articles.
✓Basic understanding of ERP systems.
✓Professional support in English (written and spoken) is mandatory.
✓French or German language skills are a plus for supporting multilingual users.

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About Inetum2

Inetum2 is a technology consulting and services company specializing in digital transformation and IT solutions. Operating within the IT services industry, the company focuses on leveraging cutting-edge technologies to help businesses adapt and thrive in a rapidly evolving digital landscape. While the name suggests a connection to the larger Inetum group, Inetum2 operates as a distinct entity, likely founded to address specific market needs or regional demands, though precise founding details are not explicitly stated. The company’s approach combines technical expertise with strategic advisory to deliver tailored solutions that align with client objectives. Inetum2 offers a range of products and services, including software development, system integration, cloud computing, and process optimization. Key features of their offerings include agile methodologies, scalable solutions, and a strong emphasis on cybersecurity and data privacy. Their target audience primarily consists of mid-to-large enterprises across sectors such as finance, healthcare, and manufacturing, which require robust IT infrastructure and innovative digital strategies to enhance operational efficiency and competitive advantage. The company’s solutions are designed to integrate seamlessly with existing systems while future-proofing clients’ technological investments. Notable achievements for Inetum2 may include successful client transformations and partnerships with industry leaders, though specific accolades are not detailed. The company’s market position is strengthened by its ability to provide end-to-end digital services, from initial consultation to ongoing support. Its unique value proposition lies in its blend of technical proficiency and business acumen, ensuring that solutions not only meet technical requirements but also drive tangible business outcomes. This dual focus positions Inetum2 as a trusted partner for organizations navigating complex digital challenges.