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Entry LevelFull-timeRustAWS
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Specialist to join our team at Money20/20, supporting the sales function. This role is critical to ensuring clients have an excellent experience at our annual trade show in Las Vegas, which draws over 11,000 attendees from the Fintech ecosystem.
Key Responsibilities
- →Guide new exhibitors through the tradeshow process, ensuring they understand how to maximize their presence at the event
- →Send onboarding emails, conduct onboarding calls, and lead app demos to increase customer understanding of available resources
- →Provide important information on booth shipping and timelines, including any associated costs
- →Deliver backend support to maintain accurate sponsor information within our networking platform
- →Field and resolve customer questions and inquiries
- →Cultivate positive, trust-based relationships with exhibitors and sponsors
- →Deliver proactive communication and conduct regular check-ins to ensure customers have the information they need
- →Actively monitor sponsor progress and identify potential issues and areas for improvement
- →Ensure customer needs are met and organize and share customer feedback with internal teams
- →Provide post-show reporting, focusing on badge scan, booth visitation, and meeting reports
- →Identify upsell and cross-sell opportunities and communicate to the sales team
- →Analyze customer data and feedback
Requirements
- ✓Experience in customer success, sales support, or event management
- ✓Strong communication and relationship-building skills
- ✓Ability to manage multiple tasks and prioritize effectively
- ✓Familiarity with the Fintech ecosystem and trade show environments
