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Inside Sales Executive - 3 x positions available at InformaGroupPlc
InformaGroupPlcPhiladelphia, PA, us·3h ago
Entry LevelFull-timeRust
Salary Range
$36,125 - $48,875 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Inside Sales Executive is responsible for managing and growing a portfolio of longtail customers who spend under $20,000 annually on books and journals content. The primary focus of the role is on customer renewal, retention, and upselling, minimising attrition, growing accounts and ensuring customer satisfaction.
This is a hybrid role requiring the successful applicant to be able to attend our office in Philadelphia 3 days per week, with the rest of your time working remotely. 
Closing date for applications: Friday May 29, 2026. 
Key Responsibilities:
Renewal and Retention
• Proactively engage with customers to ensure timely renewals of subscriptions and packages, including Blended Models.
• Identify and address potential churn risks by resolving customer concerns and providing tailored solutions.
• Monitor customer satisfaction and implement strategies to improve retention rates.Upselling and Cross-Selling
• Identify opportunities to upsell additional books and journals content packages.
• Present tailored recommendations to customers based on their purchasing history and business needs.
• Collaborate with the Campaigns Manager to leverage promotional campaigns and special offers.Sales Performance
• Achieve annual sales targets for renewals, retention, and upselling.
• Track and report sales performance metrics, including renewal rates, upsell revenue, and customer retention rates.
• Continuously improve sales techniques and product knowledge to maximize effectiveness.Customer Engagement
• Conduct regular outreach via phone, email, and virtual meetings to maintain customer relationships.
• Provide exceptional customer service by addressing inquiries, resolving issues, and offering product guidance.
• Act as a trusted advisor to customers, ensuring they derive maximum value from their purchases.
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About InformaGroupPlc
InformaGroupPlc is a leading provider of information, analytics, and events solutions, operating primarily within the business-to-business (B2B) sector. The company leverages its deep industry expertise to deliver actionable insights and networking opportunities to professionals across various industries. While the exact founding date and location are not explicitly stated in the name, the "GroupPlc" designation suggests a well-established, international organization with a structured corporate framework. InformaGroupPlc focuses on connecting businesses with the knowledge and connections they need to thrive in competitive markets. The company offers a range of products and services, including industry reports, market research, conferences, and digital platforms tailored to specific sectors such as pharmaceuticals, technology, and finance. Key features of their offerings include data-driven analytics, expert-led events, and subscription-based content that helps organizations stay ahead of industry trends. Their target audience consists of corporate executives, decision-makers, and professionals seeking to enhance their strategic planning, operational efficiency, and professional development. By providing targeted, high-quality information, InformaGroupPlc serves as a trusted partner for businesses aiming to navigate complex market dynamics. Notably, InformaGroupPlc has built a strong reputation for its ability to deliver high-impact events and insights that foster innovation and collaboration. The company’s market position is reinforced by its extensive network of industry experts and its commitment to delivering reliable, forward-thinking content. Its unique value proposition lies in combining deep sector-specific knowledge with scalable solutions, enabling clients to make informed decisions and drive growth in an increasingly competitive global landscape.
