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Mid LevelFull-time
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
This position is based in our 275 Grove St, Auburndale, MA 02466, USA office.
We are seeking a motivated Customer Success Manager who will be responsible for developing customer relationships that promote customer retention, growth and loyalty. Specifically, Customer Success Managers are responsible for providing strategic direction and tactical support for clients who purchase our integrated media and data services; with a focus on supporting clients and their usage of Informa TechTarget’s products.
The Customer Success Manager will be an extension of our clients’ marketing and sales teams, with the clear understanding of the customers’ business challenges and ensuring our products and services help to achieve the customer’s objectives, goals and KPIs. Key responsibilities include:
• Drive customer engagement with Informa TechTarget products; focusing adoption, expansion and renewal;
• Onboard & enable customers on product functionalities and capabilities;
• Investigate customer’s current workflow and technology stack;
• Uncover customer’s ideal key performance indicators, metrics of success and areas of opportunity;
• Consult customers on appropriate use cases of Informa TechTarget data and products to achieve agreed upon KPIs;
• Drive usage and identify recommendations on appropriate integration strategies;
• Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell;
• Coordinate with internal teams to proactively to prevent and resolve issues and provide data, deliverables, and strategic guidance to customers;
• Present and communicate, in person, over the phone or video to end users, marketing management, sales management and executives;
• Escalate areas of concerns, client challenges; and,
• Provide and consult on marketing and sales best practices and how Informa TechTarget data and products can support
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About InformaGroupPlc
InformaGroupPlc is a leading provider of information, analytics, and events solutions, operating primarily within the business-to-business (B2B) sector. The company leverages its deep industry expertise to deliver actionable insights and networking opportunities to professionals across various industries. While the exact founding date and location are not explicitly stated in the name, the "GroupPlc" designation suggests a well-established, international organization with a structured corporate framework. InformaGroupPlc focuses on connecting businesses with the knowledge and connections they need to thrive in competitive markets. The company offers a range of products and services, including industry reports, market research, conferences, and digital platforms tailored to specific sectors such as pharmaceuticals, technology, and finance. Key features of their offerings include data-driven analytics, expert-led events, and subscription-based content that helps organizations stay ahead of industry trends. Their target audience consists of corporate executives, decision-makers, and professionals seeking to enhance their strategic planning, operational efficiency, and professional development. By providing targeted, high-quality information, InformaGroupPlc serves as a trusted partner for businesses aiming to navigate complex market dynamics. Notably, InformaGroupPlc has built a strong reputation for its ability to deliver high-impact events and insights that foster innovation and collaboration. The company’s market position is reinforced by its extensive network of industry experts and its commitment to delivering reliable, forward-thinking content. Its unique value proposition lies in combining deep sector-specific knowledge with scalable solutions, enabling clients to make informed decisions and drive growth in an increasingly competitive global landscape.
