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Entry LevelFull-timeGit
Salary Range
$40,375 - $54,625 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Ingram Content Group is seeking a Metadata Support Specialist to join their team in La Vergne, TN. This role involves overseeing metadata entry and management for client publishers, ensuring processes are developed and maintained for timely submission of seasonal frontlist titles.
Key Responsibilities
- →Creates metadata management communications and maintains timeline for reaching out to client publishers on an ongoing basis, ensuring deadlines are met
- →Develops and maintains the monthly title intake schedule and establishes seasonal metadata deadlines
- →Ensures metadata is optimized for distribution partners and online searching and resolves any escalated issues from Client Managers
- →Creates and maintains seasonal and specialty sell-in catalogs for IPS titles
- →Oversees the process for adding all client titles to seasonal catalogs for sell-in by completing sweeps for drop-in titles in CoreSource on a consistent basis
- →Updates locked CoreSource fields and tracks changes for internal stakeholders
- →Works closely with client publishers to educate on metadata industry standards and best practices
- →Troubleshoots data distribution issues to ensure required metadata fields have been populated, correcting any issues/errors and escalating when necessary
- →Partners with Client Relations and Sales in auditing sell-in catalog data for sales conferences
- →Troubleshoots print, ebook, and eaudio issues on key vendor websites, fixing any issues and submitting support tickets when necessary
- →Provides ongoing training to new publisher users on how to enter and access CoreSource metadata
- →Provides tier-1 support for ONIX ingestion issues for clients utilizing ONIX
- →Assists in setting publishers up with ONIX ingestion, ensuring CoreSource’s requirements are met
- →Partners with Ingram internal stakeholders on systems updates while communicating the needs of IPS distribution brands
Requirements
- ✓Bachelor’s degree or equivalent year for year directly related experience
- ✓3 years of experience in marketing, book publishing, book industry, account support, client administration, data management, or related field
- ✓Excellent oral and written communication skills, primarily by phone and email
- ✓Knowledge of book metadata and systems
- ✓Knowledge of MS Outlook, Word, and Excel
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