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ManagerFull-timeRustAgileGitGoAIAPI
Salary Range
$22,848 - $30,912 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Insider One, a leading marketing and customer engagement platform. This role focuses on managing partner relationships and improving key metrics like gross retention, CSAT, and health score.
Key Responsibilities
- →Orchestrating all efforts to keep adoption and usage high while driving value recognition
- →Providing the best use cases according to the partner and helping them with panel usage
- →Training new partners and acting as a consultant to use our products effectively
- →Sharing expertise with the team and leading internal projects
- →Bringing strong portfolio management and relationship-building skills to the role
- →Managing and nurturing long-term relationships with partners
- →Utilizing technical background to understand API documentation, HTML, CSS, XML, and data structures
Requirements
- ✓A university degree in Business, Marketing, Engineering, or related fields; an MBA is preferred
- ✓4+ years of relevant work experience in customer-facing roles, preferably in a SaaS environment
- ✓Knowledge or experience with digital marketing, martech, or advertising
- ✓Strong communication skills in both writing and speaking (English & Portuguese; Spanish is a plus)
- ✓High sense of responsibility and accountability
- ✓Strategic thinking with excellent project management skills
- ✓Ability to establish a robust relationship with the assigned customer base
- ✓Self-motivated, a proactive teammate with innovative ideas to improve customer loyalty and adoption
