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Mid LevelFull-timeRustAgileGoAI
Salary Range
$38,250 - $51,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Team Member to join Insider One, a leading marketing and customer engagement platform. This role involves supporting partners using our products and services, troubleshooting technical issues, and contributing to product innovation.
Key Responsibilities
- →Play a crucial role in the Customer Success Team that owns technical relationships with partners
- →Master problem-solving skills while becoming an excellent communicator
- →Support a seamless experience for partners by coordinating with Customer Success Managers
- →Troubleshoot technical issues and find resolutions for partner requests
- →Review partner queries and find creative solutions to streamline requirements
- →Contribute to building innovative products by advocating for partners
- →Meet important SLAs like response time and issue resolution lead time
Requirements
- ✓Bachelor’s Degree in Business, Communication, Programming, or Engineering-related fields
- ✓1+ years of experience in supporting a software product, ideally in SaaS
- ✓High sense of responsibility and accountability
- ✓Ability to provide timely responses and follow up systematically
- ✓Natural problem solver with a positive attitude
- ✓Good debugging/troubleshooting skills
- ✓Knowledge of HTML, CSS, or other programming languages is a plus
Benefits
- ★Be part of a diverse team with 50+ nationalities
- ★Level up with internal trainings covering AI, coding, and personal development
- ★Access to learning platforms like Spotify, LinkedIn Learning, and MasterClass
- ★Become a Shareowner through ESOP
- ★Opportunities for referral bonuses
- ★Volunteering opportunities for social impact projects
- ★Year-round team-building events and global retreats
