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Mid LevelFull-timeRustAgileGoAI
Salary Range
$30,600 - $41,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Partner to join Insider One, a leading marketing and customer engagement platform. This role involves supporting partners using our products and services, troubleshooting technical issues, and contributing to product innovation.
Key Responsibilities
- →Play a crucial role in the Customer Success Team that owns technical relationships with our partners
- →Be an excellent communicator while mastering problem-solving skills
- →Work in coordination with Customer Success Managers to support a seamless experience for partners
- →Troubleshoot technical issues and find resolutions for partner requests
- →Contribute to building innovative products by advocating for partners and sharing feedback with the Product team
- →Meet important SLAs like response time and lead time for issue resolutions
Requirements
- ✓A Bachelor’s Degree in Business, Communication, Programming, MIS or Engineering-related fields
- ✓At least 2 years of experience in supporting a software product, ideally in SaaS
- ✓Fluency in written and verbal English and French
- ✓A high sense of responsibility and accountability
- ✓Ability to provide timely responses and follow up systematically
- ✓A natural problem solver with a positive attitude
- ✓Good debugging/troubleshooting skills
- ✓Knowledge of HTML, CSS, or other programming languages would be a plus
Benefits
- ★Be part of a diverse team with 50+ nationalities
- ★Level up with internal trainings covering AI fundamentals, coding, foreign languages
- ★Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru
- ★Become a Shareowner through our eligibility-based ESOP
- ★Opportunities to give back to your community through volunteering
- ★Year-round events including global retreats and team-building activities
