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SeniorFull-time
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Support Specialist to join Instacart's IT Operations and Services team. This role will provide stellar IT support to employees across our environment and in our NYC office, ensuring the highest level of support experience.
Key Responsibilities
- →Provide IT support to Instacart employees via remote support through our ticketing system and in-person support.
- →Be a point of contact for your assigned office, working with our AV team, IT Engineering team, and Workplace team.
- →Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio.
- →Ensure the in-office AV equipment in conference rooms are maintained and working properly.
- →Provide support for our main software platforms, including Gmail, Slack, Okta, and Zoom.
- →Troubleshoot and support macOS, ChromeOS, and Windows.
- →Become familiar with all aspects of our IT environment to help support, maintain, and scale it.
- →Assist in keeping our knowledge base and documentation up-to-date.
Requirements
- ✓Ability to establish priorities, work independently, and successfully manage multiple projects.
- ✓3 years of experience with helpdesk support and customer service.
- ✓Familiarity with macOS, Windows, and ChromeOS operating systems.
- ✓A self-starter with meticulous attention to detail and follow-through.
- ✓Excellent communication skills with all types of people and personalities.
- ✓Love for technology and delivering great customer service.
- ✓Ability to occasionally lift 40 lbs.
