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ManagerFull-timeRustAWSGo
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a highly skilled and experienced Customer Success Manager to join our team at Instructure. This role is crucial for managing and nurturing relationships with our high-volume members, acting as a trusted advisor to ensure they achieve maximum value from our platform.
Key Responsibilities
- →Develop and execute strategic account plans to secure the health, growth, and retention of a portfolio of high-volume members.
- →Conduct regular strategic executive business reviews (EBRs) with key stakeholders to align on goals, review performance, and identify expansion opportunities.
- →Proactively monitor customer health metrics, identify risks, and develop mitigation strategies before issues escalate.
- →Drive product adoption and utilization across member organizations by providing strategic guidance and best practices.
- →Facilitate training sessions and create resources to support new product feature adoption.
- →Be accountable for renewals and minimizing churn within the assigned portfolio.
- →Identify opportunities for upselling and cross-selling within existing high-volume accounts.
Requirements
- ✓Bachelor’s degree in Business, Education, Technology, or related field.
- ✓5 years of progressive experience in Customer Success, Account Management, or Sales within a SaaS environment; EdTech experience strongly preferred.
- ✓Proven success managing a substantial book of business and driving revenue outcomes through renewals, upsells, and expansions.
- ✓Deep passion for the education ecosystem and familiarity with the credentialing or student information landscape.
- ✓Exceptional communication, executive presence, and ability to influence stakeholders at all levels.
- ✓Strong proficiency with key operational tools (Salesforce, Gainsight, JIRA, Tableau, MS Office Suite).
- ✓Demonstrated ability to thrive in a high-growth, fast-paced environment.
- ✓Ability to travel 10–15% for customer engagements, conferences, and team events.
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