Senior Project Manager, Customer Development at instructure

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are looking for a senior-level project manager who enjoys managing multiple, dynamic, and fast-paced projects that deliver customized solutions to meet our customers’ specific needs. WHAT YOU WILL DO: We bring to life our clients’ vision for enhancing learning by building custom applications/solutions that go beyond our core software offerings. How do we do it? - Orchestrate Delivery: Lead the end-to-end delivery of multiple concurrent custom software solutions, ensuring rigorous adherence to scope, budget, and timeline within the Canvas LMS ecosystem. - Strategic Relationship Management: Cultivate high-trust partnerships with clients, managing expectations through proactive communication and sophisticated change management to maintain project integrity. - Cross-Functional Leadership: Drive collaboration between external stakeholders and internal teams—including Solutions Architecture, Engineering, UI/UX, QA, Customer Success, and Sales—to deliver complex technical requirements and successfully navigate through User Acceptance Testing (UAT). - Risk Mitigation & Accountability: Oversee the full project lifecycle, implementing robust risk mitigation strategies and maintaining high levels of accountability across all development phases. - Data-Driven Reporting: Leverage enterprise tools (Salesforce, JIRA, Smartsheet, Confluence, PSA software) to maintain precise data integrity, providing executive-level reporting on project health, resource utilization, and financial performance. - Product Subject Matter Knowledge: Develop understanding in Instructure’s product suite to act as part of the strategic advisory team for custom development and services opportunities. WHAT YOU WILL NEED TO KNOW/HAVE: - Proven Experience: A minimum of 5+ years as a lead Project Manager in a technical environment, with a demonstrable track record of managing high-stakes, client-facing custom software projects. - Methodological Mastery: Expert-level command of both Waterfall and Agile methodologies, specifically as applied to fixed-scope/fixed-fee client engagements. - Professional Certification: PMP or Scrum Master certifications are preferred. - Technical Literacy: Deep understanding of the Software Development Life Cycle (SDLC), including experience managing technical integrations involving APIs and LTI standards. - AI-Enhanced Execution: A forward-thinking approach to project management, including the practical application of Generative AI tools to automate status reporting, enhance documentation, and improve day-to-day processes. - Executive Communication: Exceptional verbal and written communication skills, with the ability to articulate technical complexities to non-technical stakeholders and influence decision-making at the executive level. - Operational Excellence: High professional stamina with a meticulous eye for detail and the organizational mastery required to navigate complex, fast-paced environments. - Collaborative Demeanor: A composed and constructive approach to feedback, with the ability to maintain a positive, high-performance team culture under pressure. - Educational Background: A Bachelor’s degree in Business, Information Systems, or a related field. - Industry Context: Prior experience in the LMS/EdTech industry or within a professional services firm specializing in custom SaaS solutions is highly desirable. Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. - Comprehensive wellness programs and mental health support - Annual learning and development stipends to support your growth - The technology and tools you need to do your best work - Motivosity employee recognition program - A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification.