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Entry LevelFull-timeRustGit
Salary Range
$14,025 - $18,975 /year
This salary is estimated based on similar roles. The actual salary may vary.
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The Manager, Digital Technical Support Japan is accountable for the reliable operation and continued strengthening of Intuitive Japanโs Digital Technical Support function, ensuring predictable, responsive, and trusted digital support for customers and internal partners. The role leads Tier 1 Digital Support Associates and Tier 2 Digital Technical Support Engineers, owning dayโtoโday service quality, issue resolution, staffing, and performance management across the digital support issue lifecycle. Handsโon and operational by design, the primary responsibility is to run the operation well, build team capability and sound technical judgment in a customer-facing environment, and maintain a stable, supportable digital environment for customer use, with continuous improvement and process enhancements expected over time but operational stability and service readiness taking priority. The manager works closely with Product, Engineering, Field Service, Technical Support, Customer Service, Commercial, and global Digital teams to translate global direction into effective and compliant execution in Japan, including validating service readiness for new releases, without owning product roadmap or engineering delivery decisions. This role reports to the Director, Customer Experience and Services (CE&S) Japan and operates with strong standards of governance, safety, and regulatory compliance.
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About Intuitive
Intuitive is a leading innovator in the field of advanced surgical technology, specializing in the development and deployment of robotic-assisted surgical systems. Operating at the intersection of healthcare and engineering, the company has been at the forefront of transforming surgical procedures since its inception. Founded in Silicon Valley, Intuitive has established itself as a pioneer in minimally invasive surgery, leveraging cutting-edge robotics to enhance precision, control, and visualization in the operating room. Their commitment to innovation has made them a trusted name in the medical technology sector, serving healthcare providers and patients worldwide. The companyโs flagship product, the da Vinci Surgical System, is a state-of-the-art robotic platform designed to enable complex surgeries with enhanced dexterity and reduced patient trauma. Key features include high-definition 3D visualization, intuitive controls, and articulating instruments that mimic the human hand with greater precision. Intuitiveโs solutions are primarily targeted at surgeons, hospitals, and medical centers seeking to improve surgical outcomes, reduce recovery times, and minimize complications. Their systems are used across various specialties, including urology, gynecology, general surgery, and cardiothoracic procedures. Intuitive has achieved significant milestones, including becoming the global leader in robotic-assisted surgery with a substantial market share. Their systems have been utilized in millions of procedures, demonstrating the transformative impact of their technology on modern medicine. A unique value proposition of Intuitive lies in its relentless focus on continuous innovation, supported by extensive research and development efforts. By combining advanced engineering with a deep understanding of clinical needs, Intuitive has redefined the possibilities of surgical care, setting new standards for safety, efficiency, and patient-centered outcomes.
