Senior Customer Training Business Analyst at Intuitive

Primary Function of Position Customer Training is one of the key drivers of growth at Intuitive. You will have a direct impact in optimizing how our internal teams interact with Healthcare Providers (HCP) throughout the lifecycle of an Intuitive training event as we develop new technologies and expand across the globe. You will enhance our processes and tools, acting as a bridge between business stakeholders and technology teams, identifying business needs, analyzing processes, and recommending data-driven solutions to improve organizational efficiency.  Essential Job Duties  • Interact with business partners and stakeholders to understand their needs, gather and document business, user and functional requirements • Evaluate “as-is” processes to identify inefficiencies and design “to-be” process • Recommend technology solutions, tools, or process changes to meet business needs and align on global best practices • Partner with IT teams to provide solutions for efficient coordination of training resources/events and timely enablement of program expansion to other regions and organizations • Act as the link between business stakeholders and IT teams to facilitate communication and provide clarification on requirements • Support projects/enhancements through test script creation, testing (User Acceptance Testing – UAT), training and implementation of new solutions • Liaison with IT on new releases and quarterly updates; evaluate new technology and act as business administrator and first/second level support • Provide operational support to internal daily functional responsibilities • Meet with internal customers regularly to understand their processes, challenges, and future business direction • Analyze production issues to determine root cause and provide recommendations to the IT development team • Monitor, track, resolve, and escalate (as appropriate) system/application issues • Create and maintain training documentation for new functionality • Provide operational and business system training to end users • Document and maintain standard operating procedures and associated reference documentation for key processes • Develop complex reports for data analysis and trending