Sr. Engineering Program Manager at Intuitive

Primary Function of Position We're seeking a dynamic Program Manager who combines technical expertise in AI/LLM technologies with exceptional customer relationship skills. This role is critical to our mission of delivering cutting-edge agentic AI solutions that truly meet our customers' needs. You'll be the bridge between our technical capabilities and our customers' success, ensuring smooth implementation, adoption, and optimization of our AI systems. Success in this role will be measured by customer satisfaction, adoption rates, and the ability to translate customer feedback into actionable product improvements. The ideal candidate will possess a consultative approach, technical depth, and strong communication skills. Essential Job Duties Key Responsibilities Customer Onboarding & Implementation • Guide customers through multi-step data integration processes, ensuring their data is properly formatted and ingested into our agentic AI systems • Collaborate with customers to understand their specific use cases and configure our solutions accordingly • Develop and maintain technical documentation and onboarding playbooksTesting & Quality Assurance • Design and execute comprehensive test plans for customer-specific implementations • Build and maintain automated testing frameworks to validate AI system responses • Create and run evaluation protocols to ensure AI outputs align with customer expectations • Identify edge cases and work with engineering to improve system performanceCustomer Success & Relationship Management • Serve as the primary technical point of contact for assigned accounts • Proactively engage with customers to drive adoption and identify expansion opportunities • Conduct regular check-ins and business reviews to ensure customer satisfaction • Transform customer feedback into actionable product insightsTechnical Evangelism • Demonstrate our agentic AI solutions to prospects and existing customers • Educate customers on best practices for working with LLMs and agentic systems • Create technical content (demos, tutorials, case studies) to showcase product capabilities • Support sales teams with technical expertise during the sales process