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Mid LevelFull-timePython
Salary Range
$35,700 - $48,300 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Helpdesk Specialist to join Isar Aerospace, a company at the forefront of New Space. This role involves providing Level 1 and Level 2 technical support to internal and external users, ensuring minimal disruption to daily operations.
Key Responsibilities
- →Serve as the first point of contact for technical support via phone, email, Teams, remote desktop, and ticketing systems (e.g., Jira)
- →Monitor and resolve service tickets efficiently; escalate complex issues and follow up to ensure resolution
- →Provide technical assistance for laptops, desktops, docking stations, mobile phones, tablets, and printers
- →Install, configure, and maintain desktops, laptops, printers, and peripherals
- →Maintain IT equipment inventory and oversee hardware allocation and returns
- →Conduct basic troubleshooting for LAN/Wi-Fi, VPN (Netskope), DNS/DHCP
- →Onsite IT support in build up of IT-Infrastructure for new offices or launch facilities
- →Document incidents, troubleshooting steps, and resolutions in Jira and Confluence
Requirements
- ✓At least 3 years of experience working in a corporate IT environment
- ✓Proficient in managing Windows environments, Microsoft Office 365 applications, and Microsoft 365 administration
- ✓Skilled in the management of ticketing systems
- ✓Strong competencies in hardware and software setup
- ✓Familiarity with scripting languages such as Python and PowerShell
- ✓Self-organized working method and good communication skills
- ✓Fluent in English
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