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ManagerFull-timeRustGitAI
Salary Range
$130,000 - $160,000 /year
About the Role
We are looking for a Technical Program Manager to join our Istari team. This role is at the heart of our operational reliability, focusing on incident management, on-call coordination, and driving operational health of our platform.
Key Responsibilities
- →Serve as the connective tissue across engineering, product, and customer success teams
- →Lead incident response coordination for production and platform issues
- →Define, document, and continuously mature on-call processes and support escalation workflows
- →Provide regular, clear status reporting to engineering leadership and business stakeholders
- →Identify and manage cross-team dependencies and sequencing risks
- →Partner with engineering leads to define operational KPIs and OKRs
- →Drive continuous improvement of SDLC practices, delivery tooling, and operational processes
Requirements
- ✓3+ years of experience in technical program or project management in a software or platform environment
- ✓Experience owning or coordinating incident intake, triage, and response workflows
- ✓Strong cross-organizational communication and influence skills
- ✓Strong experience with Jira and GSuite required
- ✓Must be a US citizen living within the United States
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