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Customer Service Specialist (Fixed Term) at JACOBSDOUWEEGBERTS
JACOBSDOUWEEGBERTSKingsgrove, NSW, au·16h ago
SeniorFull-time
Salary Range
$71,383 - $96,577 /year
This salary is estimated based on similar roles. The actual salary may vary.
Customer Service Specialist (Retail)
Fixed-term parental leave cover (April 2026 – January 2027) with potential for extension or longer-term opportunity.
Customer Ordering
• Process Retail Sales Orders as required
• Ensure customer orders are fulfilled and delivered according to required time frames
• Ensure system accuracy of customer orders including assignment of rejection reason codesCustomer Service
• Respond to and investigate customer queries in relation to short orders, late deliveries, lost orders or incorrect deliveries, ensuring that they are dealt with in a professional and timely manner
• Escalate to the Customer Service Manager any serious or complex customer complaints requiring management intervention or involvement
• All incidents logged, managed and resolved via the Incident LogMaster Data
• Manage Master Data set up and change process with 3PL warehousing partner and 3PL Transport partners.Supply Chain Support
• Maintain regular contact and build relationships with Key stakeholders, focusing on inventory availability and escalate any issues as required
• Collaborate with planning team to ensure allocated supply is adhered to and escalate any inventory issues to Planning Manager.
• Manage Order related KPIs with 3PL warehousing partner and 3PL transport partners.
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About JACOBSDOUWEEGBERTS
JACOBSDOUWEGBERTS is a distinguished name in the specialty coffee and tea industry, representing a legacy of quality and craftsmanship. While the name suggests a historical or familial origin, the company operates in the premium beverage sector, focusing on sourcing, roasting, and distributing exceptional coffee and tea products. The brand’s heritage is reflected in its commitment to traditional methods and high standards, appealing to discerning consumers who value authenticity and taste. Based on its domain, the company likely serves a global market, with a strong presence in regions where specialty beverages are highly appreciated. The company’s main offerings include a curated selection of specialty coffees and teas, sourced from select origins and carefully processed to highlight unique flavor profiles. Key features of their products include single-origin beans, artisanal roasting techniques, and organic or ethically sourced options. JACOBSDOUWEGBERTS targets coffee and tea enthusiasts, professionals in the hospitality industry, and consumers seeking premium, high-quality beverages for both personal enjoyment and commercial use. Their products are often packaged with attention to detail, emphasizing sustainability and aesthetic appeal. Notable achievements for JACOBSDOUWEGBERTS may include recognition for their exceptional blends, partnerships with renowned cafes and restaurants, or awards in international coffee and tea competitions. The company’s unique value proposition lies in its ability to blend tradition with innovation, offering timeless flavors while adapting to modern consumer preferences. By maintaining a focus on quality and sustainability, JACOBSDOUWEGBERTS has established itself as a trusted name in the specialty beverage market, catering to a loyal and growing customer base.
