Senior Enterprise Customer Success Manager (US) at Jetbrains

Jetbrains

Foster City, California; Marlton, New Jersey·6h ago

SeniorFull-time

Salary Range

$93,925 - $127,075 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Enterprise Customer Success Manager to join our team at JetBrains. This role will help build and scale a world-class enterprise engagement model, focusing on our largest US-based customers.

Key Responsibilities

→Own a portfolio of ~100 strategic enterprise accounts
→Conduct structured Quarterly Business Reviews (QBRs) with technical and executive stakeholders
→Develop and standardize a scalable QBR framework and engagement model
→Monitor license usage and proactively identify retention risks or growth opportunities
→Drive cross-sell and expansion across JetBrains products
→Coordinate internal stakeholders including Solutions Engineers, Support, Sales, and Technical Account Managers
→Act as the primary business point of contact for enterprise customers
→Build and refine customer success processes that can scale globally
→Contribute to long-term enterprise growth strategy

Requirements

✓8–10+ years of experience in enterprise SaaS customer success, account management, or similar roles
✓Proven experience managing large, strategic enterprise accounts
✓Strong track record conducting executive-level QBRs
✓Experience building or refining customer success processes
✓Commercial mindset with demonstrated success in retention and expansion
✓Ability to coordinate cross-functional teams without direct authority
✓Strong executive presence and communication skills
✓Structured, process-oriented thinking
✓Comfortable operating in ambiguity and building from the ground up