Workplace Operations Manager at Jobber

DO YOU WANT TO HELP BUILD AN ENVIRONMENT WHERE THE VERY BEST PEOPLE CAN DO AMAZING WORK? Then Jobber might be the place for you! We’re looking for a Workplace Operations Manager to be part of our People department. Please note: This is a primarily in-office role, requiring attendance in the Vancouver office 5 days per week. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers [Upgrade to PRO to see link] THE TEAM: The People team at Jobber builds an environment where exceptional people can do their best work. From your first conversation with Talent Attraction, to our thoughtfully designed onboarding experience, to ongoing partnership with a People Business Partner, our goal is to help Jobberinos grow, thrive, and do meaningful work. We operate as strategic partners to the business, balancing empathy and rigour, data and judgment, and today’s needs with tomorrow’s growth. THE ROLE: Reporting to the Manager, Workplace & Employee Experience the Workplace Operations Manager is responsible for leading workplace operations across Jobber’s offices. In this role, you’ll oversee office buildouts, expansions, relocations, and ongoing facilities operations. You’ll partner cross-functionally with Security, IT, Finance, Legal, and external vendors to deliver spaces that are functional, compliant, and aligned with our ways of working. You are both strategic and hands-on. You’re comfortable managing complex projects and budgets, while also rolling up your sleeves to solve operational challenges. You think in systems, build scalable processes, and proactively identify risks before they become issues. To be successful, you are not just maintaining spaces, you’re shaping environments that enable high performance. You operate independently, influence without authority, and collaborate closely across teams to ensure our workplaces evolve alongside our growth. AS A WORKPLACE OPERATIONS MANAGER, YOU WILL: - Partner closely with the Manager, Workplace & Employee Experience to support office buildouts, expansions, relocations, and major renovations — driving day-to-day execution from planning through completion to ensure projects stay on track, on budget, and aligned with Jobber’s long-term workplace strategy. - Serve as the primary on-the-ground project lead during office projects, coordinating timelines, tracking milestones, resolving operational challenges, and ensuring cross-functional alignment. - Collaborate with brokers, landlords, architects, contractors, and vendors to support project execution and ensure spaces are delivered to agreed specifications and standards. - Travel to existing and prospective Jobber office locations to assess operational needs, support project execution, and participate in site walkthroughs and space evaluations. - Partner closely with Jobber’s Creative team to translate brand vision into physical space, ensuring office environments reflect and reinforce our culture and visual identity. - Partner with Security, IT, Finance, and other cross-functional stakeholders to ensure workplace requirements — including access control, infrastructure, compliance, and budgeting — are aligned, coordinated, and delivered effectively. - Provide guidance and operational support to Workplace Coordinators on complex or cross-office initiatives, ensuring facilities standards, vendor performance, maintenance practices, and compliance requirements are executed consistently across Jobber office locations. - Build and maintain workplace documentation, guidelines, and scalable processes that create operational consistency across all locations. - Support workplace budget tracking and forecasting, providing visibility into project and operational spend. - Oversee space planning, seating strategies, and internal office moves in alignment with evolving business needs and headcount growth. - Drive change management and internal communication efforts during workplace transitions to minimize disruption and maintain employee engagement. - Continuously identify opportunities to improve operational efficiency, cost effectiveness, sustainability, and the overall employee experience within our workplaces. - Support the broader Employee Experience Team by working in the office 5 days a week, supporting monthly local events, and quarterly volunteer activities. TO BE SUCCESSFUL, YOU SHOULD HAVE: - Proven experience in workplace operations, facilities management, office buildouts, commercial real estate, or project management—ideally within a scaling organization. - Demonstrated experience managing construction, expansion, or relocation projects with multiple stakeholders. - Strong project management skills with the ability to manage competing priorities and timelines with clarity and structure. - Financial acumen and experience managing budgets, contracts, and vendor negotiations. - A systems-thinking mindset—you build processes that scale rather than relying on one-off solutions. - Strong communication skills, both written and verbal. You’re comfortable preparing updates for leadership and aligning cross-functional partners. - A proactive, problem-solving orientation. You anticipate risks and address them before they escalate. - Resilience and adaptability in fast-paced, evolving environments. - A collaborative approach and belief that team success is just as important as personal success. - Experience using or eagerness to adopt modern AI agents and tools to automate scalable, repeatable tasks, enabling greater focus on high-impact, human-centered work. Location: This role is open to candidates based in Vancouver or within a 55 km commuting radius to support our local office. Occasional travel outside of Vancouver to support our hub city expansion will be required as part of the role. Compensation: At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300, a midpoint of $115,700, and a maximum salary of $133,100, designed to show the progression from learning the ropes to truly excelling. We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth. Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development. We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process! What you can expect from Jobber: - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options. - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential. - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. - To work with a group of people who are humble, supportive, and give a sh*t about our customers. We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process. A bit more about us: Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!