Associate Technical Support Analyst at JobsForHumanity

The Associate Technical Support Analyst plays a critical role in delivering high-touch, white-glove technical support to senior leadership and key stakeholders across the organization. This position is responsible for ensuring a seamless, secure, and highly reliable technology experience for executives in office environments, remote work settings, and during travel. The role requires a highly professional IT support specialist with strong technical troubleshooting skills, exceptional communication abilities, and a proactive service mindset. The Associate Technical Support Analyst operates in fast-paced and high-visibility environments where discretion, responsiveness, and technical precision are essential. Working as part of the Executive IT Support team, this individual collaborates closely with infrastructure, security, and enterprise technology teams to resolve issues efficiently while maintaining the highest levels of service quality and confidentiality. The role also supports executive meetings, presentations, and corporate events by ensuring technology systems function flawlessly.   Key Responsibilities Executive Technical Support • Provide high-touch, white-glove technical support for executives, senior leaders, and VIP stakeholders. • Deliver rapid troubleshooting and resolution of hardware, software, network, and collaboration tool issues. • Support executives across multiple environments including corporate offices, remote work locations, and travel scenarios. • Configure, deploy, and maintain executive devices including laptops, mobile devices, tablets, and peripherals. • Ensure seamless connectivity to enterprise systems, secure networks, and collaboration platforms. Endpoint and Device Management • Install, configure, and maintain Windows and macOS workstations, mobile devices, and related technologies. • Perform device imaging, provisioning, updates, and lifecycle management. • Manage endpoint configurations, patches, and security policies in accordance with organizational standards. • Troubleshoot issues related to operating systems, productivity tools, conferencing platforms, and enterprise applications. Meeting, Event, and Presentation Support • Provide on-site or remote support for executive meetings, board meetings, and high-profile events. • Prepare conference rooms, audio-visual systems, and collaboration technologies to ensure flawless presentations. • Troubleshoot live technical issues during meetings and presentations with minimal disruption. • Coordinate with corporate events teams and AV specialists to support executive-level functions. Incident and Service Management • Respond to service requests and incidents with a strong sense of urgency and professionalism. • Document technical issues, troubleshooting steps, and resolutions within the IT service management system. • Escalate complex issues to specialized IT teams while maintaining ownership and communication with stakeholders. • Monitor recurring issues and proactively recommend long-term solutions. Security and Compliance • Maintain strict adherence to corporate security standards and best practices. • Support secure device configurations, encryption, and authentication protocols. • Handle sensitive information with a high degree of discretion and confidentiality. • Partner with cybersecurity teams to ensure executive systems remain protected against emerging threats. Cross-Functional Collaboration • Work closely with enterprise IT teams including infrastructure, networking, cybersecurity, and applications. • Collaborate with facilities, events teams, and executive assistants to coordinate technology support needs. • Participate in IT projects related to workplace technology improvements and executive support services.