Loading...
Entry LevelFull-timeGitGo
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
As the go-to tech hero, the IT Helpdesk Support role is all about solving problems, saving the day, and keeping our digital world running smoothly. From troubleshooting tech issues and managing system access to making sure new hires are set up for success, you're at the heart of a smooth IT experience. You'll play a key role in delivering top-notch support to employees, all while diving into exciting IT projects, sharpening your skills, and keeping our documentation sharp and up-to-date. Every day brings something new—and you're the one who makes it all work like magic.
What You'll Do
You’ll be part of a team that gets things done, works with purpose, and takes pride in the results. Your day-to-day responsibilities may include:
• 365 Administration
• Manage user mailboxes, distribution lists, and shared mailboxes
• Implement and manage MFA for users to enhance security.
• Access Provisioning
• Manage provision access for all company applications, ensuring users have the appropriate permissions.
• Maintain records of access levels and update them based on role changes or organizational requirements.
• Onboarding New Hires
• Coordinate the onboarding process, ensuring all IT requirements are set up for new hires.
• Configure and prepare new and existing PCs for deployment, ensuring all software and configurations meet company standards
• Software Support
• Install, update, and troubleshoot software applications as needed.
• Ensure all software licenses are managed and compliant with company policies.
• Provide support and training for end users on the effective use of software applications.
• Helpdesk Support
• Triage/Assignment
• Triage incoming helpdesk tickets and assign them based on priority and expertise needed.
• Monitor ticket queues and escalate issues as needed to ensure timely resolution.
• L1–L2 Tickets
• Resolve Level 1 to Level 2 support tickets, ranging from basic troubleshooting to more complex IT issues.
• Escalate Level 2 problem tickets and Level 3 tickets as needed.
Free to sign up. Takes 30 seconds.
About JobsForHumanity
JobsForHumanity is a specialized platform dedicated to connecting individuals with meaningful employment opportunities that align with their desire to make a positive impact on the world. Operating within the non-profit and social enterprise sectors, the organization serves as a bridge between job seekers passionate about social good and organizations committed to humanitarian causes. While the exact founding date and location are not specified, the name and domain suggest a global mission focused on leveraging professional talent for the betterment of humanity. The platform offers a curated selection of job listings, internships, and volunteer positions across various sectors, including education, healthcare, environmental conservation, and community development. Key features include detailed organization profiles, personalized job alerts, and resources for career growth in the social impact space. JobsForHumanity targets professionals, recent graduates, and volunteers who prioritize purpose-driven work, providing them with transparent information about each opportunity’s social or environmental benefits. JobsForHumanity has established itself as a trusted resource in the social impact job market, differentiating itself through its rigorous vetting process and commitment to transparency. The platform’s unique value proposition lies in its ability to match talent with organizations that share their values, fostering long-term engagement and measurable social change. By focusing on quality over quantity, JobsForHumanity has built a reputation for connecting mission-driven individuals with roles that truly matter.
