Remote Customer Support Representative at JobsForHumanity

About the Role

We are seeking a highly skilled and motivated Remote Customer Support Representative to join our growing global team. This role involves providing exceptional support to clients while managing collections, overseeing account receivables, and serving as our Escrow Representative.

Key Responsibilities

• →Handle incoming and outgoing customer inquiries via phone, email, and chat, ensuring prompt and professional resolution.
• →Manage collections and overdue payments, including negotiating payment plans and settlements.
• →Review and analyze account receivable reports to identify trends, risks, and areas for improvement.
• →Communicate with clients regarding outstanding balances, offering clear and compliant payment solutions.
• →Develop and implement strategies to improve collection efficiency and minimize delinquency rates.
• →Collaborate closely with internal teams, including Sales and Accounting, to resolve client issues and enhance satisfaction.
• →Maintain accurate and up-to-date customer records, including payment logs and communication histories.
• →Serve as Escrow Representative, coordinating all outgoing and incoming transactions to regional partners and associates.
• →Verify and process payment instructions, ensuring timeliness, accuracy, and full compliance with company protocols.
• →Investigate and resolve payment discrepancies and transaction-related errors.
• →Uphold confidentiality, transparency, and compliance across all customer and partner transactions.