Enterprise Systems Quality Engineer - India at jumpcloud

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified. About the Role: JumpCloud is looking for a naturally curious intermediate-level QA Engineer II to take ownership of testing across our core enterprise applications: Salesforce, NetSuite, and the MuleSoft integrations that connect them. This role is primarily focused on Salesforce testing with the opportunity to expand to our other systems.  You will spend a significant portion of your time executing manual tests, documenting meticulous test cases, updating automation suites, and ensuring our day-to-day operations run flawlessly.  About the Team:   We are a highly collaborative, globally distributed Enterprise Systems Engineering team. We are responsible for the reliability of our core enterprise applications. Our team spans multiple time zones, and we thrive on trust, accountability, and seamless asynchronous communication. We value curiosity and continuous improvement, and we actively support each other’s career growth. We operate with deep customer empathy and a discovery-driven mindset, and we work cross-functionally with Sales, Marketing, Finance, Data Analytics, Product, and Customer Success to achieve our goals. What you’ll be doing: • Salesforce Testing: You will spend a significant portion of your time executing manual tests and meticulously documenting clear, comprehensive test cases. • Taking Ownership: Perform end-to-end testing for integration features and modules, and proactively identifying gaps in test coverage for critical business workflows (e.g., Lead-to-Cash). • Building Automation: Creating, maintaining, and scaling robust automated test suites for both UI and API layers to drive automation efficiency. • Communicating Asynchronously: Documenting exceptionally clear, detailed bug reports, test plans, and hand-offs to ensure that work continues smoothly while you are offline. • Solving Complex Problems: Analyzing business processes, identifying the root causes of defects in integration flows, and collaborating with developers to resolve them. • Collaborating & Mentorship: Working closely with cross-functional teams (developers, BAs, system admins) during your overlapping hours while being mentored by more senior team members. • Enhancing Pipelines: Supporting our testing pipelines to ensure quality checks are seamlessly integrated into our processes, and contributing to requirement refinement • Customer Experience: Testing with the customer user flow in mind and providing feedback to Business Analysts and Developers for improvements. We’re looking for: • 2+ years of hands-on experience as a Quality Assurance Engineer with a focus on Salesforce • A strong grasp of multiple systems in our landscape (e.g., Salesforce, NetSuite, MuleSoft) and their interdependencies. • Excellent verbal and written communication skills, essential for a global, asynchronous team. • Strong grasp of QA methodologies and the SDLC in an Agile environment, and can confidently execute and maintain test plans for cross-system workflows (covering functional and non-functional concepts). • Understanding of test automation frameworks & motivation to learn them • Understanding of Salesforce and NetSuite data models well enough to create effective test data and validate complex data transformations. • Accountability, curiosity, and balance in risk-based decision-making, and actively seeks to improve team processes. • Strategic test planning for maintaining an automation test suite vs. manual regression tests. • AI utilization in test case creation and documentation. Preferred Qualifications: • Salesforce Certifications: Holding certifications such as Salesforce Certified Administrator or Platform App Builder is a huge plus. • Deep Platform Knowledge: Hands-on experience navigating and testing core Salesforce features like Flows, Validation Rules, Custom Objects, Permission Sets, and Profiles. • Familiarity with Salesforce Tools: Experience using tools like Salesforce Inspector or the Developer Console to troubleshoot data and verify backend changes during manual testing. • Cloud-Specific Experience: Previous experience testing within Sales Cloud, Service Cloud, or Salesforce CPQ (especially given the Lead-to-Cash focus). • Release Management Awareness: An understanding of Salesforce’s tri-annual release cycle (Spring, Summer, Winter) and how to regression test against forced platform updates. • Proficiency in writing SQL and/or SOQL, creating reports in Salesforce, utilizing data import tools and, Postman, JavaScript • Proficiency in automation frameworks (Testim), to test Salesforce, NetSuite and MuleSoft at the corresponding UI and API layers. • Hands-on experience with API testing. • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, we will accept equivalent experience. #LI-MS1 Where you’ll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role. Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description. Why JumpCloud?   If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.   One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.    JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [Upgrade to PRO to see contact] with the subject line "Scam Notice" #LI-Remote #BI-Remote