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Senior Product Operations Manager (Growth & Insights) - India at jumpcloud
jumpcloudHyderabad, India - Remote·4d ago
SeniorFull-timeAPI
Salary Range
$28,730 - $38,870 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Product Operations Manager to join JumpCloud's product team. This role will be responsible for designing systems that enable Product Managers to make data-driven decisions and deliver measurable customer value. You will bridge the gap between building features and driving outcomes.
Key Responsibilities
- →Lead the integration, management, and optimization of the core Product stack (e.g., Jira, Pendo, Confluence) and its connection with organizational tools (e.g., Salesforce, Slack)
- →Configure and govern tools to minimize manual effort and maximize cross-functional visibility into product development and performance
- →Partner with the Data Analytics team to define and evolve our product telemetry strategy
- →Own the Pendo platform, including tag management, guide deployment, and Resource Center optimization
- →Assist leadership in defining and tracking the "North Star" metric and supporting Leading/Lagging indicators
- →Design, build, and maintain automated dashboards that provide a clear view of product health, adoption, and retention
- →Partner with Growth and Expansion business stakeholders to identify friction points in the user journey
- →Establish a standardized process for A/B testing, from hypothesis generation to post-mortem analysis
Requirements
- ✓Advanced proficiency in Pendo preferred, Snowflake, Segment, and SQL
- ✓Demonstrated ability to translate raw telemetry data into clear, actionable business narratives
- ✓Experience implementing and driving strategic planning, particularly with OKR frameworks
- ✓Proven track record of auditing and standardizing tech stacks and complex cross-functional workflow
- ✓The "Data Translator": Ability to talk API integrations with Engineers and ROI with Executives
- ✓The "Process Architect": Obsession with efficiency and finding beauty in automated workflows
- ✓The "Growth Tinkerer": Deep curiosity about user psychology and how small changes can unlock growth
Benefits
- ★Work in a fast-paced SaaS-based environment
- ★Collaborate with amazing talent across departments
- ★Opportunity to share and grow your expertise
- ★Voice in the organization with a seasoned executive team
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