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ManagerFull-timeRustAWS
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Manager, Onboarding to lead and mentor a team that serves as the initial point of contact for post-sales customers transitioning onto a new Justworks product. This role focuses on overseeing the entire onboarding lifecycle, ensuring a seamless and service-first experience for customers.
Key Responsibilities
- →Work closely with Sales and Customer Success teams to ensure seamless new customer onboarding
- →Obsess over key metrics such as onboarding success and customer satisfaction
- →Coach team members in reinforcing Onboarding best practices and the Justworks brand
- →Advocate for customer needs and ensure the voice of the customer is heard
- →Handle general management responsibilities, including 1:1s, team meetings, and performance reviews
- →Support hiring and expansion of the Onboarding Team
- →Focus on continuous process and quality improvement
Requirements
- ✓5 or more years of experience in customer onboarding, customer success, or service operations
- ✓3 or more years of people and team management experience
- ✓Proven track record of coaching and developing high-performing teams
- ✓Demonstrated success achieving team KPIs and operational targets
- ✓Experience building or improving processes in a scaling environment
- ✓Strong cross-functional collaboration skills
- ✓Impeccable organizational, written, and verbal communication skills
- ✓Experience in HR Tech or SaaS preferred
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