Associate User Researcher at kabam

At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…   As an Associate User Researcher, conducts and supports research activities to bring insights that shape meaningful experiences for our players. This role will get to drive and conduct the best research. Whether that’s formative work, regular playtesting, or partnering with the team on workshops, depending on what you think will have the most impact. This role works with cross-functional teams, assessing their needs to empower them with evidence based decision-making.   This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.   In this role, you can expect to: Key Accountabilities: • Support senior researchers with planning and running user research studies. • Help prepare research materials such as discussion guides, screeners, surveys, and test scripts. • Conduct user interviews, usability tests, and feedback sessions. • Assist with recruiting participants and coordinating research sessions. • Take notes, organize observations, and capture research data accurately. • Analyze research findings and help identify patterns, themes, and user pain points. • Summarize insights into reports, presentations, or other shareable outputs. • Work closely with designers, product managers, and other stakeholders to share findings. • Support inclusive research practices by helping engage a broad range of users. • Maintain research documentation, repositories, and project tracking materials. To be successful in this role, your background includes: • Masters or equivalent schooling in a relevant field such as Cognitive Psychology, Human Factors, or similar programs. • Education background in a HCI, UX, or a research related field. • Knowledge of qualitative user research and analysis methods. • Competency in quantitative user research and data analysis methods such as descriptive statistics. • Strong understanding of best practices in User Experience and Game Design. • Excellent written and oral communication skills, persuasiveness, and the ability to make group presentations. • Ability to switch between multiple projects. • Familiarity with data. • Survey scale design. • Generative research. • Data visualization. Our success is due to the hard work of our people. We share our success with our people through flexible benefits and reward programs, sweet swag, snacks, and more. Here’s a look at some of the support we provide our people: • Extended Health Coverage: effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more. • DEIB Benefits: DEIB is important to us and to our people - that’s why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs. • Flexible Spending Accounts: our benefits are built on a flex credit model, so you’re able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account. • RRSP Matching: everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us. • Commuter Benefit: we believe in the power of in-person collaboration, and want to support you in making it work for you! We provide a flexible, monthly cash allowance to help cover the costs of transit, parking, or even personal logistics like childcare and pet care. • PTO and Parental Leave: we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures. • Employee and Family Assistance Program: this program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being. • Telus Virtual Health: we provide increased access to remote healthcare providers for prescription refills or referrals from the comfort of your home. • Learning and growth: We encourage people to grow both personally and professionally, and support this through regular lunch & learns and an education stipend. • Pay transparency: We share with employees the pay range their role falls within and clear career maps to determine how they can grow within their role or level-up to a promotion. • Cool spaces: Our offices are in Vancouver, Montreal, Los Angeles, and San Francisco. Whether it’s summers on the rooftop patio in Downtown Vancouver, or watching the fireworks in Montreal’s South Shore - we want our people to feel like their time spent in office is worthwhile! • Giving back: Kabammers have a dedicated paid day off every year to volunteer to a cause close to their hearts. Some teams even band together for group volunteer days off-site! Excited by this opportunity? Kabam is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn’t perfectly match the listed requirements we encourage you to apply anyways - you could be a great fit for this or other positions. We invite you to apply now and start the conversation with us. Together, we can create and support some of the best games ever made and entertain the world! About Kabam Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world. Kabam’s games, Marvel Contest of Champions, Shop Titans, and more have generated hundreds of millions of downloads and have received multiple awards including Apple’s Editor’s Choice and Google Play’s Best Game of the Year. Founded in 2006, Kabam has studios and offices in Vancouver & Montreal in Canada, and Los Angeles & San Francisco in the United States. Kabam is a wholly-owned subsidiary of Netmarble Games. Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.