Translator at Karbon

🚀 We're Hiring: Customer Support Specialist 📍Location: US Remote

Karbon is looking for a talented Customer Support Specialist to join our growing team! As the global leader in practice management software for accounting firms, we're on a mission to empower growth-minded practices worldwide.

What You'll Do: ✅ Serve as the primary escalation point for complex integration issues ✅ Troubleshoot API errors, webhooks, data mapping, and authentication challenges ✅ Guide customers through advanced integration setups across CRM, accounting, and workflow platforms ✅ Partner with Engineering and Product teams to drive continuous improvement

What We're Looking For: 🛠 2+ years in technical/Tier 2 SaaS support 🛠 Strong understanding of APIs, webhooks, OAuth, and integration patterns 🛠 Ability to translate technical complexity into clear, actionable guidance 🛠 Experience with ticketing systems (Salesforce, Jira, etc.)

Why Karbon? We're committed to empowering our team members to supercharge their development and grow their careers. We believe in nurturing talent, continuous learning, and creating clear pathways for advancement.

Ready to take the next step in your career? Apply now through our Greenhouse page! https://lnkd.in/gYuRJAUW

DM me if we have worked together in the past. I am happy to provide a recommendation for individuals I know who would excel at this role.

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