Product Analyst - 260207-2 at Kaseya

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. As Product Analyst – Oracle Fusion Cloud Applications, you are responsible for Oracle Fusion L2 functional support across Finance (R2R), Procurement (P2P), and limited H2R touchpoints, ensuring system stability, accurate accounting flows, SLA adherence, and effective collaboration with business and IT teams. This role focuses on incident triage, root‑cause analysis, configuration validation, data fixes, and functional troubleshooting, working closely with Leads, Technical teams, and Oracle Support. Key Responsibilities L2 Production Support – Oracle Fusion ERP • Provide L2 functional support for Oracle Fusion Financials: • GL, AP, AR, FA, CM, SLA, AP, PO • Support P2P flows including procurement, invoicing, payments, and approvals. • Assist in R2R activities such as period close, reconciliation issues, and posting failures. • Analyze incidents, identify root cause, apply configuration/data fixes, or escalate appropriately. Incident Management & SLA Compliance • Acknowledge, investigate, and resolve tickets within defined SLAs. • Classify issues correctly (data, setup, integration, user error). • Provide clear resolution notes, workaround guidance, and closure summaries. Functional Analysis & Troubleshooting • Validate setups related to COA, subledger accounting, payment rules, tax, and approvals. • Perform impact analysis for defects, patches, and Oracle quarterly updates. • Support integration issue analysis (OIC / inbound‑outbound feeds) from a functional standpoint. Testing, Documentation & Controls • Execute regression and bug‑fix testing during releases. • Maintain SOPs, KB articles, and support documentation. • Ensure compliance with internal controls and SOX requirements. Collaboration & Escalation · Work closely with: • Lead ERP Analyst • Technical / OIC teams • Business users (Finance, AP, Procurement) • Oracle Support (SRs) • Escalate design gaps and recurring issues with clear evidence and recommendations. Skills & Competencies Functional Skills • Oracle Fusion Financials (GL, AP, AR, FA, CM, SLA) – strong hands‑on support • Good understanding of P2P and R2R cycles • Basic exposure to H2R transactions is a plus Technical Awareness Working knowledge of: • OTBI, BIP • FBDI / ADFdi uploads • OIC integrations (functional validation) • Ability to analyze errors, logs, and accounting failures Professional Skills • Structured problem‑solving • Strong ticket documentation and communication • Ability to operate in a global support model Experience Requirements • 5-8 years of Oracle Fusion ERP functional experience • Minimum 2+ years in L2 production support • Prior experience in Finance or ERP implementation / support roles • Exposure to quarterly upgrades and regression testing Education & Certifications • Bachelor’s degree in Finance, Accounting, Computer Science, IT, Engineering, or related field. • Preferred certifications: • Oracle Cloud Financials Certified • Oracle Fusion (ERP) certifications Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.