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Entry LevelFull-timeAPI
Salary Range
$9,180 - $12,420 /year
This salary is estimated based on similar roles. The actual salary may vary.
Responsible for configuring WhatsApp Business API, Kata CX, and Omnichannel accounts, resolving technical issues via email, tickets, WhatsApp, and SeaTalk, proactively monitoring system health, maintaining custom client reports, managing Kata CX credit top-ups, addressing client inquiries regarding chatbot functionality, data reports, WhatsApp API, and the Kata CX platform, investigating incidents through log analysis, and creating Root Cause Analysis (RCA) documentation (HOW) for the company’s chatbot ecosystem and communication infrastructure (WHAT) to ensure 24/7 operational stability, seamless service continuity, and the delivery of expert technical guidance and accurate, data-driven insights for all clients (WHY).
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About Kataai
Kataai is a forward-thinking technology company specializing in innovative digital solutions designed to enhance user experiences across various platforms. Operating at the intersection of design and functionality, Kataai focuses on creating intuitive and engaging interfaces that bridge the gap between complex systems and everyday users. While the name suggests a global or modern approach, the company's origins remain rooted in a commitment to simplicity and efficiency, likely emerging from a tech hub where user-centric design is paramount. Kataai's mission is to transform how people interact with technology, making it more accessible and enjoyable for everyone. The company's main offerings include custom software development, interactive web applications, and cutting-edge UI/UX design services. Kataai's solutions are characterized by their seamless integration, robust performance, and aesthetic appeal, ensuring that clients receive both form and function. These products cater to a diverse audience, including startups, enterprises, and creative professionals who seek to differentiate themselves through superior digital experiences. By leveraging the latest technologies and design trends, Kataai helps its clients achieve their goals while maintaining a focus on user satisfaction and long-term usability. Notably, Kataai has gained recognition for its ability to deliver projects that not only meet but often exceed client expectations, solidifying its reputation as a trusted partner in the digital innovation space.
