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Mid LevelFull-timePythonRustAWSGitAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Join an elite team of highly skilled Systems Support Engineers and Sales Engineers to play a key role in Keeper's post-sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues.
Key Responsibilities
- →Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
- →Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
- →Assist customers in the installation and deployment of Keeper’s software products
- →Communicate with Portuguese and English speaking customers, both verbally and in writing
- →Track and monitor all support cases to ensure timely resolution and follow-up
- →Clearly identify, document, and find solutions for customer issues and product problems
- →Escalate critical customer situations to the appropriate level of management and engineering expertise
- →Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
Requirements
- ✓5+ years of experience in IT Management and System Administration
- ✓Must be bilingual, Portuguese with English fluency (both verbal and written)
- ✓Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
- ✓Experience working with Single Sign On (SSO) environments
- ✓Experience setting up and configuring Active Directory
- ✓Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
- ✓Excellent command of Linux Shell and PowerShell
- ✓In depth knowledge of prem/cloud/hybrid environments
- ✓Working knowledge of Python
Benefits
- ★Medical, Dental & Vision (inclusive of domestic partnerships)
- ★Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- ★Voluntary Short/Long Term Disability Insurance
- ★401K (Roth/Traditional)
- ★A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- ★Above market annual bonuses
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