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Customer Success Manager (MotorTech AI - A Keyloop Company) at keyloop
keyloopUK (Petersfield)·1w ago
ManagerFull-timeRustGitAI
Salary Range
$61,200 - $82,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Keyloop, specifically aligned with the AIME product. This role is dedicated to successful onboarding, driving customer retention, and maximizing value through effective performance reviews. The goal is to ensure every customer becomes a passionate, long-term advocate for Keyloop.
Key Responsibilities
- →Champion customer success across assigned accounts to drive successful onboarding, renewal, and long-term loyalty to Keyloop
- →Deliver business impact and innovation to a customer’s business by understanding their key business challenges and opportunities
- →Build and nurture senior executive relationships across assigned accounts
- →Work closely with the Sales organizations to develop growth and retention plans
- →Foster strong customer relationships to enhance adoption, ensure retention, and increase overall customer satisfaction
- →Establish a trusted advisor relationship with each assigned client and drive continued value of our products and services
- →Work with clients to establish critical goals and aid them in achieving their goals
- →Advocate for customer needs cross-departmentally to ensure a seamless experience
- →Represent the customer voice for Motortech AI across all areas of Keyloop
- →Maintain a broad understanding of Keyloop’s value proposition and products to discuss with customers
- →Travel to customer sites as required
- →Take ownership of showcasing business & product performance metrics & KPIs
- →Accountable for Customer Success Plans & ownership of all associated goals
Requirements
- ✓3+ Years Customer Success Management experience
- ✓CSM Experience for a Cloud Based Enterprise Software solution is a plus
- ✓Ability to work independently and in a strong team environment
- ✓Excellent communication, presentation, and negotiation skills
- ✓Ability to quickly grasp and distinctly explain technological and business concepts
- ✓Strong understanding of business processes and their implementation into enterprise applications
- ✓Strong understanding of customer needs and objectives
- ✓Willingness to travel
Benefits
- ★Collaborate and learn from industry experts from all over the globe
- ★Work with game-changing products and services
- ★Get the training and support you need to try new things, adapt to quick changes, and explore different paths
- ★Inclusive work environment that respects all dimensions of diversity
- ★Performance-based pay and benefits
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