Support Engineer at Kinsta

Kinsta

Buenos Aires·4d ago

Mid LevelFull-timeAWSDockerMySQLGit

Salary Range

$102,000 - $138,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Support Engineer to join Kinsta, a top-managed WordPress hosting company. This role involves providing world-class technical support to customers through our live chat system, with a focus on problem resolution and continuous learning.

Key Responsibilities

→Take ownership of issues reported by customers and see problems through to resolution
→Research, troubleshoot, and identify solutions to resolve customer issues
→Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
→Provide prompt and accurate feedback to customers
→Continuously improve technical and non-technical skills

Requirements

✓Completely fluent in English with excellent written communication skills
✓Great customer service skills with online customer service experience
✓Experience with technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching
✓Understanding of WordPress: database structure, file/directory structure, wp-config.php directives
✓Comfortable navigating within a command line environment
✓Familiarity with Cloudflare, Buildpacks, Dockerfiles, third-party Git repository services, npm, or Composer