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Mid LevelFull-timeGitAI
Salary Range
$34,680 - $46,920 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Product Expert to join Klaviyo and provide exceptional support to our APAC customers. This role focuses on delivering high-quality assistance through email and live chat, resolving customer issues, and communicating effectively with both technical and non-technical users.
Key Responsibilities
- →Develop an in-depth knowledge of the Klaviyo platform
- →Provide high-quality product support for Klaviyo customers, resolving their issues through email and live chat
- →Communicate thoughtfully to provide answers to questions for both technical and non-technical end users
- →Diagnose software issues and resolve escalated customer complaints using established processes
- →Provide support and guidance on non-technical related questions
- →Communicate effectively with all Klaviyo customers
- →Document troubleshooting and problem resolution steps
- →Transform workflows by putting AI at the center, building smarter systems and ways of working
Requirements
- ✓Exceptional communicator with strong written and verbal skills in English and either Chinese, Japanese, or Korean
- ✓Thoughtful communicator who is excellent at communicating through various channels
- ✓Passionate about creative problem solving for customers and end users
- ✓Self-motivated, eager to learn and thrive in a collaborative environment
- ✓Capable of adapting quickly to changing priorities
- ✓Experience with Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
- ✓Knowledge of web works, networking, and software products
- ✓Understanding of DNS, IPs, and other networking concepts
- ✓Experience with APIs
- ✓Familiarity with email marketing platforms and E-Commerce platforms
- ✓Full authorisation to work in Australia without any restrictions
- ✓Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday)
- ✓Bilingual proficiency: English and Japanese
- ✓Must be able to support customers in both English and Japanese
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