Customer Support Specialist, German (Weekend Shift) at Klaviyo

Klaviyo

Dublin, IE·2h ago

Mid LevelFull-timeJavaScriptJavaGitGoAI

Salary Range

$36,720 - $49,680 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success, and our growing PE team is based in our Dublin office. We are looking for German-fluent Product Experts who are passionate about providing the best support to our EMEA customers who are scaling their businesses with Klaviyo.

Key Responsibilities

→Develop an in-depth knowledge of the Klaviyo platform
→Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
→Communicate thoughtfully to provide answers to questions for both technical and non-technical end users
→Diagnose software issues and resolve escalated customer complaints
→Provide support & guidance on non-technical related questions
→Communicate thoughtfully and effectively with all Klaviyo customers
→Document troubleshooting and problem resolution steps
→Transform workflows by putting AI at the center, building smarter systems and ways of working.

Requirements

✓Fluent English & German language skills (written and spoken)
✓Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday)
✓1+ years experience working in a customer-facing role
✓Experience with AI in work or personal projects
✓Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms
✓Comfortable working in a high-volume, fast-paced environment
✓Flexibility to work varied shifts
✓Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates
✓Proactive and positive: self-motivated, adaptable, and willing to go above and beyond for customers
✓Full authorisation to work in Ireland without any restrictions