Engineering Manager, ML Platform at Klaviyo

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, we believe the future of software lies not in productivity tools for human users but in software that can run and optimize itself based on outcome or reward metrics. We’ve built the infrastructure and application that serve as the interface between businesses and consumers. We now have over 167,000 customers, billions of consumer profiles, and hundreds of billions of customer messages and follow-on conversion data. We are building state-of-the-art AI and machine learning technologies at Klaviyo to power marketing agent, service agent, and personalization products such as smart send time, audience optimization and product recommendations. As a Machine Learning Platform Engineering Manager, you will lead a team of engineers building the core platforms, tools, and infrastructure that ML and AI engineers rely on to create advanced agents and models powering Klaviyo’s products. Your team will own platforms for training and deploying models and scaling systems that must operate reliably at Klaviyo’s data and traffic scale. This is a backend-heavy, hands-on technical leadership role. You will manage and grow engineers, shape the technical roadmap for ML Platform, and collaborate closely with product, ML, data science, and infrastructure partners to deliver durable, high-leverage platforms that accelerate AI development across Klaviyo. This role is hybrid and based in Boston. How You’ll Make an Impact • Enable AI / ML teams across Klaviyo to ship new models and ML-powered features faster, more safely, and more reliably. • Evolve our ML and LLM platform architecture so teams can build, evaluate, and operate production ML systems with consistent patterns and best practices. • Improve reliability, observability, and cost efficiency of ML training, inference, and other ML workloads that serve features like smart send time, audience optimization and product recommendations. • Raise the bar on engineering and operational excellence for systems that support 167K+ customers and billions of events. • Build and grow a high-performing, inclusive engineering team that operates with ownership, curiosity, and strong customer focus. What You’ll Do • Lead, coach, and grow a team of software / ML platform engineers (typically 6–10+ direct reports). • Set clear goals, provide regular feedback, and support career development aligned with Klaviyo’s Engineering Career Architecture. • Stay hands-on with the technology: participate in design reviews, code reviews, and occasionally ship code for critical paths or prototypes. • Partner with product and technical leaders to define and evolve the ML Platform strategy and roadmap, balancing short-term delivery with long-term platform investments. Learn more about the team’s work in our blogs on Ray Jobs & Ray Tune. Who You Are We encourage candidates to apply even if they do not meet all the qualifications listed. ML Platform and MLOps are rapidly evolving spaces and we are all constantly learning. • 7+ years of experience as a software engineer, ML platform engineer, or similar, building backend or distributed systems. • 2+ years of experience in a formal people leadership role • Demonstrated experience launching and operating AI/ML systems in production at scale • Strong proficiency in Python (or a similar backend language such as Go, Java, or Scala). • Experience with cloud infrastructure and platform fundamentals (AWS, kubernetes): • Familiarity with data-intensive systems: streaming or batch processing, data modeling, and designing systems with large-scale data in mind (spark, ray-data). • Comfortable collaborating with cross-functional technical partners (ML, product, infra, security). • Strong communication skills and a track record of driving clarity and alignment across teams. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$176,000—$264,000 USDThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).