Sales Operations Manager at Klaviyo

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Team Operations is a core pillar of Klaviyo’s global Go-to-Market organization. We provide the insights and design, build, and maintain the systems and processes our customer-facing teams rely on to accelerate revenue. In APAC, we partner closely with GTM leadership across Sales, Partnerships, Marketing and Customer Success to achieve our revenue targets for the region. As Klaviyo continues to grow in APAC and expand into new markets, the APAC Operations team plays a critical role in leading strategy & planning, driving operational excellence and connecting the dots across lead management, pipeline analytics, forecasting and customer growth and retention. The team also owns management reporting and the administration of the company’s sales policy and systems. About the Role As the GTM Operations Analyst for APAC, you will own the analytics, processes, and reporting that empower our customer-facing GTM teams to exceed pipeline and ARR targets. You’ll join at an inflection point—helping to build scalable frameworks in a hyper-growth environment, while shaping the future of the APAC organization. You are a hands-on analyst with an ability to distill complex data from Salesforce, Tableau and SQL into actionable insights. You thrive under tight deadlines, can juggle conflicting priorities, and are energized by partnering cross-functionally and working with colleagues across different functions and in different regions to solve complex problems. Reporting to the Operations Director (APAC), you will: • Drive operational excellence across pipeline management and sales forecasting • Partner with GTM leadership to optimize funnel performance and drive sales productivity improvements • Establish monitoring for top accounts including key account engagement, customer health and adoption • Own regional lead routing rules, lead scoring enhancements and campaign attribution • Own territory management and alignment for and across PAM, PSS, BDR, SA and CSM • Build dashboards and reports and conduct analyses in support of regional and global business reviews • Contribute to the localization of GTM technology and data enrichment What We’re Looking For • Minimum 5 Years of Relevant Experience: • Proven track record in Marketing Operations, Sales Operations, Revenue Operations, RevOps —ideally within a high-growth B2B or SaaS environment. • Advanced Analytics & Technical Skills: • Proficiency modeling in Excel or Google Sheets • Proficiency with Salesforce or similar CRMs, with the ability to create reports and dashboards • Proficiency in SQL, with the ability to extract, transform and analyze data • Experience in DBT, Heap or Google Analytics preferred, but not required • Business Acumen & Strategic Mindset: • Comfortable translating raw data into concise, actionable recommendations that move the needle on performance • Ability to balance “big picture” (long-term scalability) with “detail orientation” (data integrity, report accuracy). • Strong Communication & Stakeholder Management: • Excellent verbal and written communication—able to present complex analyses to senior executives • Demonstrated ability to influence leaders and peers without direct authority • Skilled in building remote relationships across multiple time zones • Project Management & Execution: • Highly organized self-starter with a bias for action—able to manage multiple initiatives and tight deadlines in a fast-paced environment. • Experience with cross-functional projects from scoping through delivery, with clear documentation and status updates. • Education,Certifications & requirements: • Bachelor’s degree in Business, Finance, Economics, Data Analytics, Computer Science or a related field (or equivalent experience). • Full authorisation to work in Singapore without any restrictions This role will be a 12 months contract. Klaviyo in APAC: We are rapidly expanding our footprint in Asia-Pacific with our new Singapore Hub. Since launching here just six months ago we are already scaling fast, aggressively building out our core GTM functions, including Sales, Pre-sales, Business Development, Customer Success, Partnerships, Marketing, and People. This is a true “1% done” moment. While we build on the strong foundation of our Sydney presence, our Singapore Hub offers the unique energy of a startup within a global company. We are looking for “Drivers”—builders who want to shape our local culture and define the future of Klaviyo in Asia-Pacific and Japan. Aligned with our value of Always Learning, we are looking for the leaders of the future. The headroom for growth here is massive. If you are insatiably curious and eager to accelerate your career, Klaviyo provides the platform. Join us, and help build something exceptional from the ground up. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here #LI- Hybrid Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).