People Operations Business Partner (HQ) at knix

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free.  Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space.  We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon.  We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix.  Come join us if you are looking for a purpose-driven and authentic career! At Knix, we are building a world-class People Team, and we’re looking for a dynamic, strategic, and deeply embedded People Operations Business Partner to support the growth and success of our HQ teams. In this role, you will serve as a trusted advisor and key partner to leaders, driving People strategies, programs, and initiatives that elevate our employee experience and align with business objectives. As a Business Partner, you will be integrated into your client group’s day-to-day operations and long-term planning. You will navigate all moments of the employee lifecycle; from hiring and onboarding, to performance coaching, employee relations, talent development, and offboarding. You will exercise professional judgment and operate with of autonomy, managing full cases end-to-end while maintaining a people-first, solutions-oriented approach. You will collaborate closely with hiring managers, senior leaders, and cross-functional partners to foster engaged, high-performing teams. You will also work hand-in-hand with our Workplace Experience Specialist to support DEI, culture, and employee engagement initiatives that help shape and elevate the Knix employee experience. About You • You are a strategic HR partner who builds strong, trusting relationships and embeds yourself within your client groups to understand their needs, goals, and challenges. • You thrive in a dynamic, scaling environment and bring a proactive, innovative mindset to continuous improvement initiatives. • You are an autonomous practitioner who manages complex HR matters with confidence, discretion, and sound professional judgment. • You excel at partnering with leaders at all levels, influencing decision-making, and coaching teams to achieve their best. • You have a people-first mindset and bring a strong sense of empathy, collaboration, and curiosity to your work. • You are committed to creating an inclusive and engaging workplace and enjoy partnering on programs that strengthen belonging and employee experience. Strategic Partnership & Leadership Coaching • Partner with your client group, building a deep understanding of team dynamics, business goals, and organizational challenges. • Provide HR coaching, guidance, and thought leadership on talent planning, workforce planning, and organizational design to support scalable, future-ready structures. Full Employee Lifecycle Ownership • Support hiring managers through onboarding frameworks, ensuring a seamless, engaging experience for all new hires. • Manage employee relations matters end-to-end with autonomy, including intake, investigation, documentation, recommendations, and resolution, including overseeing leaves of absence, disability management, and accommodations. • Guide leaders through performance management cycles, coaching, development planning, and succession strategies. Talent Development, Performance & Culture • Collaborate with leaders to identify talent gaps, growth opportunities, and strategic development pathways. • Partner with the Workplace Experience Specialist to design and support DEI, culture, and employee engagement initiatives that foster belonging and connection. HR Operations, Programs & Continuous Improvement • Analyze HR data to identify trends, risks, or opportunities, and provide strategic recommendations. • Support and deploy strategic People initiatives and programs across the organization. • Lead and contribute to continuous improvement initiatives that optimize processes, elevate the employee experience, and support a scaling business. • Work closely with other People Team members to ensure cross-functional alignment and delivery of key HR programs. Qualifications • Bachelor’s degree in Human Resources Management or a combination of education and relevant experience. CHRP/CHRL designation is an asset. • Minimum 5 years of progressive HR experience, with at least 3 years as an HR Business Partner supporting HQ teams (Digital, eCommerce, Social, etc.) and working directly with senior leaders. • Strong knowledge of both U.S. and Canadian employment laws is a significant asset. • Demonstrated ability to translate business needs into strategic People initiatives that create measurable impact. • Experience managing complex ER cases with autonomy and sound judgment. • Proven track record of coaching leaders, enhancing team engagement, and supporting high-performance cultures. How we Hire Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.