Technical Account Manager at Kombo

Kombo

New York Office·14h ago

ManagerFull-timeGoAPI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join our team at Kombo. This technical, customer-facing role will own customers from onboarding through ongoing success and expansion, making them successful and growing their usage of Kombo’s solutions.

Key Responsibilities

→Onboard and implement new customers, leading from contract signature through go-live
→Understand customer use cases across HR, TA, payroll, and LMS tools
→Coordinate with Solutions and engineers to get customers integrated and live
→Prepare and run structured QBRs focused on value, adoption, and roadmap
→Align stakeholders on expansion opportunities and next phases
→Identify new use cases, products, or integrations within existing accounts
→Partner with Sales on commercial discussions and proposals
→Build and manage an expansion pipeline across a portfolio of accounts
→Own day-to-day relationship management for strategic accounts
→Handle renewals, expansions, and commercial escalations
→Provide structured feedback to Product on gaps and opportunities
→Help prioritize roadmap based on patterns across accounts
→Contribute to building out Customer Success and Kombo’s NYC office, including defining/refining CS playbooks and onboarding flows

Requirements

✓3–5+ years in Customer Success, Technical Account Management, or a similar customer-facing B2B SaaS role
✓Proven experience owning a book of business and driving improved NRR/expansion
✓Experience with APIs, integrations, or data-heavy products
✓Strong written and verbal communication with both technical and non-technical stakeholders
✓Ability to work autonomously and structure your own work
✓Eagerness to work in-office (NYC, 4+ days/week) at a high-growth startup