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Business Development Representative - Pittsburgh, PA at Konecranes
KonecranesPittsburgh, PA, us·3d ago
Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for Business Development Representatives (BDRs) to serve as key points of contact with customers and execute a critical part of our customer consultation process. BDRs focus on renewing service agreements and performing in-depth reviews of service relationships.
Key Responsibilities
- →Deliver a world-class customer service experience, fully committed to retaining customers and ensuring they have the necessary information to make the right decisions for their unique needs.
- →Evaluate crane usage from remote monitoring statistics, operating environment, duty classification, manufacturer’s recommendations, and local regulations while discussing recommendations and planning jointly with the customer.
- →Support local service branches by renewing service agreements.
- →Propose appropriate service agreements to meet usage, operating environment, duty classification, manufacturer’s recommendations, and local regulations, and secure retention of customers.
- →Collaborate with local branches to ensure a successful customer experience and proper delivery of the service agreement.
- →Deliver all pertinent customer intelligence from the renewal process to the local service branch.
- →Maintain daily activities in customer relationship management tools by tracking calls, emails, and interactions with customers during the retention process.
- →Work closely with local branches to improve customer agreement retention, overall customer relationships, scope of services delivered, and overall profitability and efficiency.
- →Perform other duties as assigned.
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About Konecranes
Konecranes is a global leader in lifting and load handling solutions, specializing in the design, manufacturing, and service of material handling equipment. Headquartered in Finland, the company was founded in 1910 and has since expanded its operations across more than 50 countries, serving diverse industries worldwide. With a strong commitment to safety, efficiency, and sustainability, Konecranes has established itself as a trusted partner for businesses requiring reliable lifting technologies and comprehensive support services. The company’s expertise spans ports, workshops, construction sites, and other industrial environments where precision and durability are paramount. Konecranes offers a wide range of products and services, including container handling equipment, crane systems, and service solutions tailored to optimize operational performance. Their flagship products, such as the Port Crane and Mobile Harbor Crane, are engineered for high productivity and low environmental impact, while their service offerings include maintenance, training, and digital solutions like the Konecranes SmartService platform. The company primarily targets ports, logistics providers, and industrial manufacturers, providing customized solutions to enhance productivity, reduce downtime, and ensure workplace safety. Key features of their offerings include advanced automation, energy-efficient designs, and robust after-sales support. Notable achievements include Konecranes’ consistent ranking among the top providers of lifting solutions globally, driven by its innovative technologies and customer-centric approach. The company holds a strong market position, supported by a vast service network and a reputation for reliability. A unique value proposition lies in its integrated product and service ecosystem, which not only delivers cutting-edge equipment but also ensures long-term operational excellence through continuous improvement and digital transformation initiatives. This holistic approach has cemented Konecranes as an industry benchmark for quality and performance.
