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Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Order Management Team Lead plays a key role in ensuring a positive and seamless experience by supporting all aspects of the order entry and order support process. This position is responsible for responding to internal inquiries related to order processing, tracking, expediting, and special requests.
Key Responsibilities
- →Deliver an exceptional experience by providing prompt, professional, and accurate support for all order-related inquiries
- →Monitor and manage incoming requests through shared communication channels to ensure timely response and resolution
- →Partner with internal departments globally such as Sales, Logistics, Factories, PDMs, and Operations to resolve order discrepancies or fulfillment issues
- →Manage all concerns, taking appropriate action to ensure satisfaction and continuous improvement
- →Create and maintain workflow and process documentation to support efficient operations
- →Support order tracking and expediting needs as required
- →Participate in team meetings and contribute to overall process improvements and best practices
- →Provide support, training and guidance for order handlers, in addition to global counterparts with any order processing requirements
- →Perform other duties as assigned
Requirements
- ✓Proactive communicator who can collaborate effectively with all internal stakeholders globally
- ✓Detail-oriented, solutions-focused approach
- ✓Knowledgeable about business systems and operational workflows
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About Konecranes
Konecranes is a global leader in lifting and load handling solutions, specializing in the design, manufacturing, and service of material handling equipment. Headquartered in Finland, the company was founded in 1910 and has since expanded its operations across more than 50 countries, serving diverse industries worldwide. With a strong commitment to safety, efficiency, and sustainability, Konecranes has established itself as a trusted partner for businesses requiring reliable lifting technologies and comprehensive support services. The company’s expertise spans ports, workshops, construction sites, and other industrial environments where precision and durability are paramount. Konecranes offers a wide range of products and services, including container handling equipment, crane systems, and service solutions tailored to optimize operational performance. Their flagship products, such as the Port Crane and Mobile Harbor Crane, are engineered for high productivity and low environmental impact, while their service offerings include maintenance, training, and digital solutions like the Konecranes SmartService platform. The company primarily targets ports, logistics providers, and industrial manufacturers, providing customized solutions to enhance productivity, reduce downtime, and ensure workplace safety. Key features of their offerings include advanced automation, energy-efficient designs, and robust after-sales support. Notable achievements include Konecranes’ consistent ranking among the top providers of lifting solutions globally, driven by its innovative technologies and customer-centric approach. The company holds a strong market position, supported by a vast service network and a reputation for reliability. A unique value proposition lies in its integrated product and service ecosystem, which not only delivers cutting-edge equipment but also ensures long-term operational excellence through continuous improvement and digital transformation initiatives. This holistic approach has cemented Konecranes as an industry benchmark for quality and performance.
