Process Optimization Specialist, People Operations at Konecranes

The Process Optimization Specialist is part of the Process Excellence & Projects team in the People Operations organization, having a vital role in optimizing processes and automating workflows in collaboration with other stakeholders. The Specialist supports data-driven identification, analysis, and validation of process issues for People & Culture process improvement projects. They work with different teams on both refinement & development topics, providing custom technical solutions when needed. Specialist also acts as a point of contact for People & Culture Operations on ServiceNow platform, being responsible for system and configuration improvement roadmaps, testing and implementation. Key Tasks: Automation Build & Optimisation • Support improvement ideas refinement and optimize People Operations WoW. • Coordinate the e2e process improvement projects - build, maintain and optimise light automations using tools such as Power Automate or RPA. • Ensure solutions are fit for purpose, documented, stable and aligned with standards.Process Mining & Baselining • Conduct process mining and performance analysis across end-to-end People processes. • Support hypothesis-driven analysis to identify root causes and bottlenecks.Data Reasoning & Insight Generation • Translate operational data into insights beyond descriptive reporting. • Combine qualitative feedback and quantitative data to support prioritisation and decision-making.ServiceNow Improvement and Maintenance • Act as point of contact for ServiceNow-related developments, finetuning and refining improvement ideas, collaborating with respective IT team to ensure smooth go-live of roadmap items. • Provide user support for People Operations and local teams, including managing Workflows, reporting and Dashboards. • Maintain documentation and train relevant stakeholders as needed.Continuous Improvement Monitoring • Support post-implementation monitoring and value tracking against baselines, support building and monitoring KPI’s and other success indicators. • Support backlog maintenance in Jira (Atlassian) tool where needed.Other duties • Provide backup support within the team when required. • Demonstrate safe working practices in line with company procedures. • Perform work related duties as assigned by management. • Follow GDPR requirements in daily tasks.Customers and / or Interest Groups Cooperation Partners and Networks  • Process Excellence & Projects team • Global People Process Owners • People Operations team leads and team members • Local country P&C members