Service Sales Engineer at Konecranes

Position Summary  Responsible for meeting assigned sales targets for repairs, retrofits, hoists, light lifting equipment (including  monorails, jib cranes, air balancers, below-the-hook devices, etc.), spare parts, in-house repairs, general  overhauls and consultation services. Responsible for sales cases and/or account actions as needed to support  activities generated or identified by inside sales, particularly for priority and protect and develop assigned  accounts. Refer opportunities for other products to other sales resources by creating sales cases.  Key Responsibilities/Duties  Managerial/ Supervisory Role  ▪ N/A  Functional Role  • Plan for a periodic and organized visits to prospective customers and report on the visits concluded  • Primary focus to offer sale of repairs, retrofits, spare parts, in-house repairs, general overhauls and  consultation services.  • Receives sales case from Inside Sales and/or create sales case from various lead sources.  • Regularly monitor performance in CRM to manage sales funnel.  • Regular review and timely update of sales case’s customer decision date and next customer  communication date.  • Meet (in person or by TEAMS) at least once each week with your manager or supervisor for weekly  coaching to review your personal sales funnel. Together you will follow-up on the previously agreed sales  actions, review the outcomes of those actions, and plan for the next week. Reviewing your top  opportunities and hot offers is the first priority.  • Close on basic safety related repairs that cannot be sold inside  • Provide technical expertise to assist the Operations team in complex service jobs  • Assist the management in cost control of various expenses to be able achieve the targeted profit margin  • Any other duties as directed  Authority  ▪ As authorized in the Konecranes Delegation of Authority (DoA)  ▪ As delegated by the National Sales Manager from time to time  Dimensions  ▪ You are accountable for the budgeted orders, gross margin and Service KPI figures in your area:  Job Description  ➢ Order Received: Targets discussed during the annual service kick-off meeting  ➢ Gross Margin: Targets discussed during the annual service kick-off meeting  ➢ Service KPIs: Targets discussed during the annual service kick-off meeting  Awareness of ISO 14001 & 45001 standard Skills, Knowledge & Competencies Proficiency Level  • Konecranes Products & Services Familiarity Advance  ▪   Resources management Working  ▪   Customer Care and Relations Advance  ▪ Communication Skills (Oral and Written) Working  ▪   SIEBEL / CRM Advance  ▪ Cost Analysis Comprehension Working  ▪   Microsoft Word, Excel & PowerPoint Working  ▪   Problem Solving and Decision Making Advance  ▪   Basic Tools and Equipment Basic  ▪   Driving Skills